DM
Diapabeng M
Active since Apr 2014
59
Reviews
0
Industries
Reviews
59 reviews4 months ago
Stay away from King Price Insurance
I recently submitted a cellphone claim with King Price Insurance. They sent me a list of documents they needed to validate my claim of which I provided. There is a specific document they asked for of which I asked my service provider for the document and was advised that it does not exist. I then called in and told them that this document does not exist, of which they said it's fine I must submit everything else. 2 days later, I receive an email, asking for THE SAME DOCUMENT that does not exist, as well as my iCloud login details. I already provided the picture which they asked me to take, showing when last my iCloud was updated. I know this is an insurance claim but how in the world do you ask clients for their login details to ANYTHING? This claim has now been going for a full week, and they don't even bother to call me, only emails. This is not the first time I experience this APPALLING service from King Price, I had a claim for my vehicle which got ****** and my claim ran for FOUR MONTHS, only when I laid a complaint on HelloPeter my claim was paid out the VERY SAME DAY. Do we have to always complain first before our claims can be entertained? But when they are selling us policies they are the most FRIENDLIEST people on the planet!!! Should my claim not be finalized by tomorrow I am taking this to the Ombudsman, this is nonsense!!!
212 replies
4 months ago
I would like to commend Thulani Mtshweni for his brilliant work, everytime I logged a query for maintenance, he called immediately and sent people to assist me
I would like to commend Thulani Mtshweni for his brilliant work, everytime I logged a query for maintenance, he called immediately and sent people to assist me. He is definitely an asset to the company and I hope that he will move to a better company because Central Developments definitely does not deserve him, he is impeccable.
53 replies
5 months ago
HARRASMENT FROM FINCHOICE
I have a credit facility with FinChoice. I have been having some financial challenges resulting in some skipped repayments. I have explained this to FinChoice literally EVERY SINGLE DAY because that is how often they call me. I have made payment arrangements with them however they continue to harass me. On a daily, I receive between 15 to 20 phonecalls from them, most of which when they call and I pick up my phone, they hang up! I have kept record on the number of "answered calls" from FinChoice and I can confirm that out of every 20 calls a day, ONLY 2 are answered, the rest, when I answer they hang up. I am quite fed up of being harassed by FinChoice and should this continue, I will be going to the NCA as well as the Ombudsman to take this matter further, because I HAVE MADE PAYMENT ARRANGEMENTS however I am still receiving 20 calls a day!!!
106 replies
6 months ago
HARRASMENT FROM MBD
My identity was ****** and someone used my details to apply for a credit card with Standard Bank. This happened YEARS BACK and since then MBD calls me EVERYDAY, and not just once, 6 to 7 times a day, and I keep telling them that I have never had a credit card with Standard Bank that was handed over. This is TOTAL HARRASMENT, I don't know what to do, honestly. Can you people STOP CALLING ME AND HARRASING ME???
53 replies
8 months ago
African Bank advisors untrained
I got a call on Monday for credit application. I did not call, they called me and gave me an offer. I accepted the offer and was advised to go to the branch to submit my documentation. I went to the branch at Centurion Mall and was assisted by Vanessa Maseko. She then told me that she is not able to send the documents and that I need to do a new application. I told her that the call center said I must just submit the documents however she told me that it's not possible and that I need to submit a new application. I then submitted the application and she told me to come back the next day to find out if the application is approved or not. I then went into the branch the next day and she then told me that its a call center application and that I must wait 48 hours. I then got frustrated because she said I must cone back the next day and when I did, she tells me 48 hours. I then went in again the next day and then she told me that she can't access my profile and that there's nothing she can do. I asked her to contact the call the call center and she refused telling me that they can't help either. This is very unprofessional and the advisor needs ALOT of training. What must I do now?
159 replies
8 months ago
ABSA Insure rejects claims
I submitted a claim with Absa Insure for my laptop. After 4 weeks of me being sent from pillar to post, I was informed that my claim has been rejected because I don't have proof of purchase. When I took out cover they told me that I just need to have the box as proof that I owned the laptop. Now at claims stage they want proof of purchase and I went to Vodacom where I had taken out the laptop on contract 6 years ago, they advised that they do not have it on their records anymore. This is pathetic!!!
5 replies
8 months ago
Beware of ABSA Insure!!!
I took out a policy with FSP Solutions, who are underwritten by ABSA and my laptop got ******. I submitted a claim and to this day (3 weeks) my claim has not been finalized. An investigator was appointed on my claim (I don't know why) but he asked delayed the whole claim. He made me sign a consent form, promising that he would get all the documents he needs on my behalf but that didn't happen, I had to get all documents required by him. I have posted my dissatisfaction on Hello Peter TWICE and still no change. This claims is going to 4 weeks now, and this is a laptop we are talking about. Out of curiosity, I googled their premises and they work from a HOUSE, I'm still shocked!!! How does ABSA affiliate themselves with such? FSP Solutions give ABSA a bad name....this claims process had been nothing but a NIGHTMARE!!! I wouldn't recommend any ABSA Insurance products to anyone.....watch out, it seems like ABSA doesn't screen these brokerages, they just go with anyone who approaches them!!!
53 replies
8 months ago
Stay away from CHEAP INSURANCE
I took out cover with this insurance company for my vehicle, household contents, cellphone and laptop. My laptop got ****** recently and I submitted a claim. Firstly, I had to call EVERYDAY for a WEEK following up on my claim and being told it’s referred to management. Second week comes and now there’s an investigator on the claim. He asked me for certain documents and information of which I did send, and now, they want the contract for my laptop of which my laptop contract was taken out SIX YEARS AGO. The service provider confirmed that they do no longer have any documents which are older than 5 years. I then sent this information to the investigator and he asked if there isn’t any other document that proves that the laptop was on contract. The laptop was NO LONGER ON CONTRACT, it was paid up and I told him this!!! We are now going onto WEEK THREE and the claim is still dragging!!! I dread to know how long they take out to pay VEHICLE CLAIMS if a simple LAPTOP takes a month!!!
0 replies
9 months ago
DO NOT INSURE WITH FSP SOLUTIONS
I submitted a laptop claim on Monday 28 July 2025, my claim was registered by Theresa who asked me for the relevant documents, which I sent to her. She then said she will give me feedback. I have been calling everyday to follow up because I don’t see how a laptop claim would take so long to be processed. Theresa told me that it has been escalated to management and that she will call me on Tuesday or Wednesday to give me feedback, of which she didn’t . Yesterday I called in again and spoke to Aphiwe. She then told me that it’s still with management and that it takes 72 hours (3 days) to get feedback. She then told me that she will let me know either yesterday or today. I called in again today for a follow up and the same Aphiwe tells me the same thing, claim is with management and that it takes 7 to 10 days to be processed. Now the story has changed, from 72 hours to 7 to 10 days. I then asked her didn’t she say 72 hours yesterday then she rep**** “no, I said 48 hours” so now I’m confused, which one is it? I use my laptop to run my business and now I’m stuck because “management” is still busy with my claim. I’ve been with FSP for a few months now and so far, their service is TERRIBLE, I guess that’s why it’s so cheap. Please can I get a MANAGER to call me and give me feedback here
0 replies
9 months ago
Surf4life is TERRIBLE!!!
On Friday 25 July, I made a card payment for my WiFi to be connected. I spoke to Darryl and he CONFIRMED that the money is reflecting therefore he can reconnect my services. Today, 29 July, my services got terminated because they say “I did not pay”. I explained to them what happened and after being promised by Lunga and Mpho that they will refer it to finance and get back to me they did not. I called AGAIN, spoke to Dimpho this time around and he told me that they can’t reconnect me because I did not pay. I told him that I’m going to complain on HelloPeter and his response was “unfortunately we cannot reconnect you. I would like a superior to call me and resolve this issue.
53 replies
Review Distribution
5 Star
11 (18.64406779661017%)
4 Star
1 (1.694915254237288%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
47 (79.66101694915254%)