FSP Car Insurance

Formal Complaint: Chery Northcliff & FSP / Friends of Life (Underwritten by ABSA)

I strongly advise against accepting any car insurance products offered by Chery Northcliff, particularly those associated with Friends of Life, FSP, or any insurance policies underwritten by ABSA. My recent experience has been a complete nightmare and reeks of inefficiency, neglect, and poor service.

On 4 April, I was involved in a car accident. The vehicle was towed by First Help, who confirmed they are ABSA-approved. The car was then taken to Flora Auto Clinic, which is also ABSA-approved. Despite this, FSP has refused to pay for the towing services, offering no valid explanation.

The vehicle was declared a write-off by the assessor and towed away again. However, nearly three weeks later, my claim still hasn’t been finalised.

The claims handler, Teresa Kotze, has been unhelpful and evasive.

She does not provide updates on the status of my claim.

Refuses to CC me in relevant communication.

Refuses to share her manager’s contact details when requested.

Furthermore, they are not offering the full retail value of my vehicle and are deducting for damages on what was essentially a brand-new car. This is unacceptable.

It feels like a deliberate attempt to delay, avoid transparency, and minimize payouts. I would urge others to stay away from any vehicle insurance affiliated with Friends of Life, FSP, or Chery Northcliff.