DO NOT INSURE WITH FSP SOLUTIONS

I submitted a laptop claim on Monday 28 July 2025, my claim was registered by Theresa who asked me for the relevant documents, which I sent to her. She then said she will give me feedback. I have been calling everyday to follow up because I don’t see how a laptop claim would take so long to be processed. Theresa told me that it has been escalated to management and that she will call me on Tuesday or Wednesday to give me feedback, of which she didn’t . Yesterday I called in again and spoke to Aphiwe. She then told me that it’s still with management and that it takes 72 hours (3 days) to get feedback. She then told me that she will let me know either yesterday or today. I called in again today for a follow up and the same Aphiwe tells me the same thing, claim is with management and that it takes 7 to 10 days to be processed. Now the story has changed, from 72 hours to 7 to 10 days. I then asked her didn’t she say 72 hours yesterday then she rep**** “no, I said 48 hours” so now I’m confused, which one is it? I use my laptop to run my business and now I’m stuck because “management” is still busy with my claim. I’ve been with FSP for a few months now and so far, their service is TERRIBLE, I guess that’s why it’s so cheap. Please can I get a MANAGER to call me and give me feedback here