******* and no customer service

My wife is a member of a church. The minister who obviously knows less about tech than she thought she did signed up with them for fibre and VoIP. Since my wife got onto the management committee she has been questioning strange charges.

These guys are charging over R900 per month for “hardware rental” for a fibre+VoIP setup that has never been completed. They have not ported the Telkom number, resulting in charges from Telkom continuing. It is almost impossible to get detail out of them. They are vague on the phone, don’t call back when they promise to and their web site has no detail of costs, only contact forms if you try to discover detail.

The way this is supposed to work: once your Telkom account is paid, you sign a porting mandate and within a few days, the number is switched over. And for R900 per month, you would pay off 2 VoIP handsets within 2–3 months. I don’t know what else this is for, as everyone else who installs fibre either charges an upfront fee for the router or works the cost into the monthly charge for the fibre connection.

Stay away.