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Philip M
Active since Jun 2024
2
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2 reviews2 months ago
Good service ends with settling a claim, not failing to
This was going to be 4 stars at least, until the final stage so read on. On 23 January 2026, my wife drove into an intersection and hit a tow truck that was racing another to a crash scene and went through a red light. I was on the scene as fast I could get there and phoned MiWay, who immediately authorised a tow to the nearest big city to assess the car. I followed their instructions including sending photos, a sketch, a description of the incident and a police accident report number. Once they had assessed the car, on 29 January, less than a week later, they phoned and detailed the cost of repair, the retail value, a small reduction for wear and tear and the net after no claim bonus, which they would attempt to recover from the other driver. Since the repair would cost far more than the value, they were writing it off. This is what I expected. So far so good. The value was good, reflecting a pristine example I found on Autotrader, and the wear and tear reduction was fair, considering there were a few faded patches of paint but the car was otherwise in great shape (pre-crash) including nearly new tyres. Next step: sending in paperwork to transfer ownership of the car, which took a little longer than it should have but not bad. Finally, I get a call to settle the claim for about R4000 less than I remembered from the write-off conversation. I could have misheard or misremembered that conversation so I asked for a recording of it, to which the agent agreed. Then nothing happened, so I emailed the person who organised the transfer documents to request the recording again. Again, nothing. So I phoned again. This time, the agent said there was no record on the system for a request (noting this was my third try) for the phone recording, and he would put in the request before dropping the call (hinting that maybe the previous agent forgot to do so after dropping the call). After waiting another day, I filed a complaint with the Ombudsman. To be clear, if I am wrong about the write-off conversation, I have to accept the settlement amount and, up to now, would even have put the replacement car on MiWay. I certainly would not be complaining here. Now, even if the phone conversation proves me wrong, I am lining up a different insurer. If it proves me right, then: even more. I don’t like claiming from insurance because I know it is a cost to everyone else. If we all claim more than we need to, premiums go up. So I always fix the little things myself. It is the big things where we all really need cover. If it is the big things the insurer doesn’t pay out for, what is the point?
165 replies
22 months ago
******* and no customer service
My wife is a member of a church. The minister who obviously knows less about tech than she thought she did signed up with them for fibre and VoIP. Since my wife got onto the management committee she has been questioning strange charges. These guys are charging over R900 per month for “hardware rental” for a fibre+VoIP setup that has never been completed. They have not ported the Telkom number, resulting in charges from Telkom continuing. It is almost impossible to get detail out of them. They are vague on the phone, don’t call back when they promise to and their web site has no detail of costs, only contact forms if you try to discover detail. The way this is supposed to work: once your Telkom account is paid, you sign a porting mandate and within a few days, the number is switched over. And for R900 per month, you would pay off 2 VoIP handsets within 2–3 months. I don’t know what else this is for, as everyone else who installs fibre either charges an upfront fee for the router or works the cost into the monthly charge for the fibre connection. Stay away.
0 replies
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