Unhappy and dissatisfied client - Z Hess (JVC TV's)

Bought two TVs from Full House, after a year their after-sale service is pathetic, and managers are very hostile. I can't use my remote to navigate through applications like NETFLIX, I need to navigate like a mouse/laptop. When I bought the TV's, this wasn't said to be that after a year this would occur, if I knew this, I wouldn't have bought the TV's and went for a different brand like SAMSUNG or something else. I asked for TV's to be exchanged since I have extended warranty I am paying for, they are refusing. So now I am sitting with TV's I am paying for but not using and the manager said I am not the first customer to complain.