Appauling Customer Service

<p>I've had the WORST experince with Fun Holidays this past weekend. I called them to confirm my reservation, 2 days before departing, only for them to tell me that there is an issue with my booking.</p> <p>Apparently the unit that they allocated me at the resort that i had booked at was under refurbishment, When were they going to notify me? Had i not called them, then i would have not had a place to stay!</p> <p>In any case, they offered me 2 options. Either move me to another resort or provide me with 2 Single apartments in the inital resort that I had booked at.  I chose to move as the whole point was that my family are all together in one unit.</p> <p>The resort that they moved me to was beautiful, however the room that they had allocated me was beyond pathetic. The entire unit was the size of my lounge at home! It would definitely not have accomodated 4 adults and 2 kids. The arrangembet that they made with me before hand is that it will accomodate 4 adults and they will arrange for 2 mattress for the kids (there wasnt even place for 1 mattress in the room!). Besides that, the unit was so ancient, nothing like the pictures posted on their site! They had posted pictures of a REFURBISHED unit, which is another reason that i accepted to move.. But instead we got placed in an old tiny unit. I called Fun Holidays during check in to advise that im not happy, only to get shouted at and told off by a lady named Tammy. She advised that i did not pay extra for the move, and that i am not entitled to a Refurbished unit. She was so rude and arrogant, how do they have people like her working in a company that deals with clients all the time. she has no customer service s****s.</p> <p>At the end of the day, they inconvieneced me. Therefore they should have accomodated me. I have 2 kids that were tired after the long 7 hour trip, only to sit and wait for another 2 hours before someone at the resort was able to assist me.</p> <p> </p> <p>Fun Holidays is pathetic, their service sucks, and the people working there have an attitude. I would never ever recommend anyone to book with them!!</p>