FH
Fun Holidays
Unclaimed Business
FH
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Bronwyn N
1 reviews | Active since Jan 2020
6 Dec 2018, 04:49
Failure to refund
I'm disappointment by their finance Department. I made a cancellation and sent all my banking details to them but nobody has even bothered to contact me and tell me about delays. I mean R1000 is taking Fun Holidays over 30 day's to pay a refund? It was on the 14th November where I sent Junior my banking details as requested but after I kept calling and being told it will clear, till today I have never received my R1000 and they are now telling me it will take 14 business day's. I'm so fed up and really don't care if you refund me or not! A company I trusted is so poor to paying refunds. I'm so disappointed. Angry client and will never book through you or recommend to my family and friend's.
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Bronwyn N
1 reviews | Active since Jan 2020
6 Dec 2018, 04:49
Failure to refund
I'm disappointment by their finance Department. I made a cancellation and sent all my banking details to them but nobody has even bothered to contact me and tell me about delays. I mean R1000 is taking Fun Holidays over 30 day's to pay a refund? It was on the 14th November where I sent Junior my banking details as requested but after I kept calling and being told it will clear, till today I have never received my R1000 and they are now telling me it will take 14 business day's. I'm so fed up and really don't care if you refund me or not! A company I trusted is so poor to paying refunds. I'm so disappointed. Angry client and will never book through you or recommend to my family and friend's.
0
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Bridgette M
1 reviews | Active since Jan 2020
29 Nov 2017, 12:54
Shocking service
I had booked through booking.com for the holiday in La montagne and Oceanic on the 16th to the 18th March 2018,which were both cancelled..I wrote an email to them and I was advised refund may take up to 14 working days,it's now a month since I had been waiting for my refund,This is really bad service now I want all my monies due to me by the end of this week!! Or else I'll take it up with the Ombudman
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Bridgette M
1 reviews | Active since Jan 2020
29 Nov 2017, 12:54
Shocking service
I had booked through booking.com for the holiday in La montagne and Oceanic on the 16th to the 18th March 2018,which were both cancelled..I wrote an email to them and I was advised refund may take up to 14 working days,it's now a month since I had been waiting for my refund,This is really bad service now I want all my monies due to me by the end of this week!! Or else I'll take it up with the Ombudman
0
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Anonymous
1 reviews | Active since Jan 2020
6 Jun 2017, 11:35
Appauling Customer Service
<p>I've had the WORST experince with Fun Holidays this past weekend. I called them to confirm my reservation, 2 days before departing, only for them to tell me that there is an issue with my booking.</p> <p>Apparently the unit that they allocated me at the resort that i had booked at was under refurbishment, When were they going to notify me? Had i not called them, then i would have not had a place to stay!</p> <p>In any case, they offered me 2 options. Either move me to another resort or provide me with 2 Single apartments in the inital resort that I had booked at. I chose to move as the whole point was that my family are all together in one unit.</p> <p>The resort that they moved me to was beautiful, however the room that they had allocated me was beyond pathetic. The entire unit was the size of my lounge at home! It would definitely not have accomodated 4 adults and 2 kids. The arrangembet that they made with me before hand is that it will accomodate 4 adults and they will arrange for 2 mattress for the kids (there wasnt even place for 1 mattress in the room!). Besides that, the unit was so ancient, nothing like the pictures posted on their site! They had posted pictures of a REFURBISHED unit, which is another reason that i accepted to move.. But instead we got placed in an old tiny unit. I called Fun Holidays during check in to advise that im not happy, only to get shouted at and told off by a lady named Tammy. She advised that i did not pay extra for the move, and that i am not entitled to a Refurbished unit. She was so rude and arrogant, how do they have people like her working in a company that deals with clients all the time. she has no customer service s****s.</p> <p>At the end of the day, they inconvieneced me. Therefore they should have accomodated me. I have 2 kids that were tired after the long 7 hour trip, only to sit and wait for another 2 hours before someone at the resort was able to assist me.</p> <p> </p> <p>Fun Holidays is pathetic, their service sucks, and the people working there have an attitude. I would never ever recommend anyone to book with them!!</p>
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Anonymous
1 reviews | Active since Jan 2020
6 Jun 2017, 11:35
Appauling Customer Service
<p>I've had the WORST experince with Fun Holidays this past weekend. I called them to confirm my reservation, 2 days before departing, only for them to tell me that there is an issue with my booking.</p> <p>Apparently the unit that they allocated me at the resort that i had booked at was under refurbishment, When were they going to notify me? Had i not called them, then i would have not had a place to stay!</p> <p>In any case, they offered me 2 options. Either move me to another resort or provide me with 2 Single apartments in the inital resort that I had booked at. I chose to move as the whole point was that my family are all together in one unit.</p> <p>The resort that they moved me to was beautiful, however the room that they had allocated me was beyond pathetic. The entire unit was the size of my lounge at home! It would definitely not have accomodated 4 adults and 2 kids. The arrangembet that they made with me before hand is that it will accomodate 4 adults and they will arrange for 2 mattress for the kids (there wasnt even place for 1 mattress in the room!). Besides that, the unit was so ancient, nothing like the pictures posted on their site! They had posted pictures of a REFURBISHED unit, which is another reason that i accepted to move.. But instead we got placed in an old tiny unit. I called Fun Holidays during check in to advise that im not happy, only to get shouted at and told off by a lady named Tammy. She advised that i did not pay extra for the move, and that i am not entitled to a Refurbished unit. She was so rude and arrogant, how do they have people like her working in a company that deals with clients all the time. she has no customer service s****s.</p> <p>At the end of the day, they inconvieneced me. Therefore they should have accomodated me. I have 2 kids that were tired after the long 7 hour trip, only to sit and wait for another 2 hours before someone at the resort was able to assist me.</p> <p> </p> <p>Fun Holidays is pathetic, their service sucks, and the people working there have an attitude. I would never ever recommend anyone to book with them!!</p>
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Petro S
1 reviews | Active since Jan 2020
17 Sept 2015, 10:53
No reply for Fun Holidays
I am a owner at Fun Holidays Margate Sands sins 1987, Last year in September when I want to make a booking for a period early October the Lady just tell me not in a very friendly way that I cant make any bookings. On Monday I phone again to make a reservation and the friendly Michelle told me that the Lady who can help me with a booking due to the fact that I am a owner is Louise, but Louise is just busy with clients but as soon as she is finished she will phone me. Needless to say that is Thursday already and did not received any calls from Louise up to now. Now I just want to find out if I did not gave a written notice that we would not make our reservation the hire out our week en we did not receive a dime for our week, (that was what happen last year).<br> <br> Does it matter that I am a owner or not?<br> <br>
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Petro S
1 reviews | Active since Jan 2020
17 Sept 2015, 10:53
No reply for Fun Holidays
I am a owner at Fun Holidays Margate Sands sins 1987, Last year in September when I want to make a booking for a period early October the Lady just tell me not in a very friendly way that I cant make any bookings. On Monday I phone again to make a reservation and the friendly Michelle told me that the Lady who can help me with a booking due to the fact that I am a owner is Louise, but Louise is just busy with clients but as soon as she is finished she will phone me. Needless to say that is Thursday already and did not received any calls from Louise up to now. Now I just want to find out if I did not gave a written notice that we would not make our reservation the hire out our week en we did not receive a dime for our week, (that was what happen last year).<br> <br> Does it matter that I am a owner or not?<br> <br>
0
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