Active since Nov 2016
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2 reviews108 months ago
Appauling Customer Service
<p>I've had the WORST experince with Fun Holidays this past weekend. I called them to confirm my reservation, 2 days before departing, only for them to tell me that there is an issue with my booking.</p> <p>Apparently the unit that they allocated me at the resort that i had booked at was under refurbishment, When were they going to notify me? Had i not called them, then i would have not had a place to stay!</p> <p>In any case, they offered me 2 options. Either move me to another resort or provide me with 2 Single apartments in the inital resort that I had booked at. I chose to move as the whole point was that my family are all together in one unit.</p> <p>The resort that they moved me to was beautiful, however the room that they had allocated me was beyond pathetic. The entire unit was the size of my lounge at home! It would definitely not have accomodated 4 adults and 2 kids. The arrangembet that they made with me before hand is that it will accomodate 4 adults and they will arrange for 2 mattress for the kids (there wasnt even place for 1 mattress in the room!). Besides that, the unit was so ancient, nothing like the pictures posted on their site! They had posted pictures of a REFURBISHED unit, which is another reason that i accepted to move.. But instead we got placed in an old tiny unit. I called Fun Holidays during check in to advise that im not happy, only to get shouted at and told off by a lady named Tammy. She advised that i did not pay extra for the move, and that i am not entitled to a Refurbished unit. She was so rude and arrogant, how do they have people like her working in a company that deals with clients all the time. she has no customer service s****s.</p> <p>At the end of the day, they inconvieneced me. Therefore they should have accomodated me. I have 2 kids that were tired after the long 7 hour trip, only to sit and wait for another 2 hours before someone at the resort was able to assist me.</p> <p> </p> <p>Fun Holidays is pathetic, their service sucks, and the people working there have an attitude. I would never ever recommend anyone to book with them!!</p>
0 replies
114 months ago
Disgusted at the behaviour of staff at the FNB Private Client Suite
<p>I am currently a Private client of FNB, and have recently applied for and received a Private client's Credit Card. I am planning to travel this weekend, and decided to contact FNB to confirm whether or not I will be eligible for FREE access into the Slow Lounge at the airport. Based on my Private Banker's feedback, Nawaal Bull, she advised that I do not qualify as yet for the free visits due to the fact that I have not had my Credit card for a period of 30 days or more. Unfortunately, there is NO WHERE on the website that states this 30 day waiting period as a criteria for eligibilty. </p> <p>https://www.fnb.co.za/private-clients/rewards-and-benefits/airport-lounge-access.html</p> <p>Nawaal has acknowledged the fact that this content is missing on the site and so has her Manager (no name Manager) and they have advised that they will contact the online team to update the website to refelct this rule going forward. She advised that even though it does not mention this anywhere on the site, there is NOTHING that they can do to assist me for this weekends travel. My question to them is that as a Private Client, how is it possible that a company like FNB can not assist their client even after they have admitted of having a flaw on their site. In addition to this, this is FALSE Advertising. I am totally disgusted by the way that Nawaal and her Manager (no name manager) have approched the situation. He was arrogant and it seems like they have NO PEOPLE S****s whatsoever! This is not what I expected from FNB, and I will never refer anyone to this bank again!!! </p> <p> </p>
56 replies
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