Fungi will have you living like you are in a rural area while you stay in an estate by midstream estate.

I am reeling from having to survive being left stranded without electricity for over 36 hours and counting, on a weekend, while the rest of the estate has. Calls to Lungile yielded no assistance as she shirks off responsibility to the caretaker who is not employed by the estate nor an electrician in the first place. We have an 8 month old baby and 5 year old toddler. We have been ignoring how costly electricity is through this third party provider because we found them here but it is absolutely unbecoming that this useless entity does not have a technical team to service emergencies. The customer care is nonexistent with the most nonchalant person on the other line telling us “unfortunately” this and that. Considering that we have a fridge full and mouths to feed, we ask what happens to our groceries and are told to send an email about this and it will be “escalated” because there is no troubleshooting assistance or provision for losses that are due to the service provider’s failure to deliver services. If you are looking to purchase or rent a sectional where they use Fungi, please reconsider especially if you have little ones or an elderly person on breathing support, they will literally die. With or without loadshedding and power outages in the area, the provider will make sure to be of no assistance when you are faced with a crisis. Perhaps our blackness means we do not need electricity even though we are paying for groceries, electricity, wifi and the rest. I’m not sure how the consumer protection act work, CSOS or whatever, we will have to find out because, if it is not a civil issue it’s definitely an infringement on our human rights.