worst company ever!

I have a couch under warranty that needs fixing. My furniture shop referred my case to Furnfix, who called in early January to come and fix my couch. The guy (Bellamy) didn't show up or even call. I called their office and told them what happened and they told me that the technician's wife or mother had a medical emergency that needed attention. <br> I understood that these things do happen and we then rescheduled another appointment, which he never showed up! Once again, I had to call and find out what happened and this time I was told his car broke down.<br> Another appointment was made and still the guy didn't show up (3 times in January this happened). I decided I was sick of them and called the furniture shop customer services to tell them I don't want to deal with Furnfix anymore, they need to find another supplier. Not sure what transpired between them but basically Furnfix called again to apologize and send someone else and guess what, till today I am still waiting. <br> I ended up calling the owner Jacques and he is just as bad! If anyone is thinking of using this company, please know you are setting yourself up for disappointment!