3 seater couch- poor quality

I bought a 3 seater couch on June 17th, they told me it will be delivered in 6 weeks. The 6 weeks lapsed and there was zero communication from their side. I had to call and enquire about my order yoh I was told stories about why it wasn’t delivered on time, they had to order fabric to cover the cushions blah blah. The delivery kept on getting postponed, I was promised a Monday after the cusion covers were delivered to them the previous Friday. Come Monday, they tell me it’s not done but Tuesday latest. Come Tuesday they tell me all their delivery trucks are in Western Cape. I was fuming at this point, then my couch gets delivered I think on the Wednesday or Thursday. The couch was beautiful and I was happy that it looked exactly how I imagined it but guess what, in less than a month of having my couch, it started making funny sounds (the planks) when I sit on it, I called them and they fetched it for repairs. I had to call them nd enquire bout the progress as they were not saying anything and it was long gone. It was returned and they promised it is now fine. As I’m writing this review my couch has started with the funny noises. I’m extremely disappointed that this is happening, a 10k couch that’s not even 6 months old. We work so hard for our money to get this low quality furniture, in this economy even. At this point, I do not have the emotional capacity to deal with these people I just want my money back, I’ve had a similar experience with some other bed shop and it was so exhausting and emotionally draining doing so many exchanges and still getting the same results