Terrible Service

I have never encountered such a complete lack of leadership and basic customer service skills as I did with Zain at Haval Woodmead. For someone in a management position, his performance is an absolute embarrassment to the brand. ​From start to finish, the experience was a disaster: ​Gross Incompetence: Zain is disorganized, unresponsive, and consistently failed to provide basic information. He acts more like a roadblock than a manager. ​Appalling Attitude: He is dismissive, lacks any form of professional courtesy, and clearly does not value his customers' time. His 'soft skills' are non-existent. ​Zero Accountability: When issues arose, there was no follow-through. He is quick to make excuses but incapable of providing solutions. ​A manager is supposed to elevate the customer experience, but Zain’s involvement only made the process more stressful and frustrating. It is clear he is either untrained for this role or simply doesn't care. If you value your time and want a professional experience, do not deal with Zain. I will be taking my business elsewhere and escalating this to Haval South Africa’s head office.