Bad service

What bad customer service we received from a lady at Fury ford fourways. I know very well i booled and requested courtesy car because i booked on monday and on my online request. I asked for the car and was called by some guy who confirmed he can only arrange it for thursday. Need to book in advance. I had no problem with that. The stinking customer service received from the lady this morning when she said *there is no car for you*. She didnt even bother to check the books and also see who booked the app. Im disaapointed.