Futurama
4.6|698 reviews
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Tinus O
1 reviews | Active since Member
26 Jan 2026, 11:56
False advertising
well, i have been on the lookout for a specific item for some time now. Over the last few months, yes months, the items has shown on their website, with me being able to "add to cart", but when enquiring, it is always out of stock "at the moment". This is nothing but false advertising, and then you get drawn into a whole exchange about them maybe offering you something similar. I don't care about something similar, if I wanted something else I would have browsed for it myself. I will certainly never waste my time to visit this website again.
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Replies (56)Futurama's replyOfficial
16 Feb 2026, 13:53Hi Tinus,
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration you experienced.
Our website allows backorders to be placed, which is why all items can be added to your cart. That being said, the website also clearly states the availability of an item by mentioning one of the following right next to the "Add to Cart" button: "In Stock", "In Stock with Supplier", or "Notify Me". Adding any items to your cart which carry the "Notify Me" flag will be processed as a backorder.
We also made sure to safe gaurd it on checkout. When you check the box it states " If the products in your cart did not say In Stock please call 021 851 3284 or email us at info@futurama.co.za to CONFIRM STOCK AVAILABILITY before making payment".
If there is anything further we can assist you with, or if you'd like to discuss this directly, please feel free to reach out.
Kind Regards,
Futurama Management
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration you experienced.
Our website allows backorders to be placed, which is why all items can be added to your cart. That being said, the website also clearly states the availability of an item by mentioning one of the following right next to the "Add to Cart" button: "In Stock", "In Stock with Supplier", or "Notify Me". Adding any items to your cart which carry the "Notify Me" flag will be processed as a backorder.
We also made sure to safe gaurd it on checkout. When you check the box it states " If the products in your cart did not say In Stock please call 021 851 3284 or email us at info@futurama.co.za to CONFIRM STOCK AVAILABILITY before making payment".
If there is anything further we can assist you with, or if you'd like to discuss this directly, please feel free to reach out.
Kind Regards,
Futurama Management
Best regards,
Futurama's reply16 Feb 2026, 13:53
Official
Hi Tinus,
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration you experienced.
Our website allows backorders to be placed, which is why all items can be added to your cart. That being said, the website also clearly states the availability of an item by mentioning one of the following right next to the "Add to Cart" button: "In Stock", "In Stock with Supplier", or "Notify Me". Adding any items to your cart which carry the "Notify Me" flag will be processed as a backorder.
We also made sure to safe gaurd it on checkout. When you check the box it states " If the products in your cart did not say In Stock please call 021 851 3284 or email us at info@futurama.co.za to CONFIRM STOCK AVAILABILITY before making payment".
If there is anything further we can assist you with, or if you'd like to discuss this directly, please feel free to reach out.
Kind Regards,
Futurama Management
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration you experienced.
Our website allows backorders to be placed, which is why all items can be added to your cart. That being said, the website also clearly states the availability of an item by mentioning one of the following right next to the "Add to Cart" button: "In Stock", "In Stock with Supplier", or "Notify Me". Adding any items to your cart which carry the "Notify Me" flag will be processed as a backorder.
We also made sure to safe gaurd it on checkout. When you check the box it states " If the products in your cart did not say In Stock please call 021 851 3284 or email us at info@futurama.co.za to CONFIRM STOCK AVAILABILITY before making payment".
If there is anything further we can assist you with, or if you'd like to discuss this directly, please feel free to reach out.
Kind Regards,
Futurama Management
Best regards,