Failure to provide a professional service

It started out in July when I first made contact with Future Packaging.I have requested that they quote on staff wear.For some reason there was a misunderstanding regarding the embroidery.It has been an endless battle of to and fro for 2 months to even get back a complete order.Several email messages has been sent and will only be attended to within a day or two.It is really frustrating to have to deal with a service provider such as this.Some items was delivered either short,embroidery looking hideous,and garments that was never worn but had defects on them.I am really disappointed in the lack of professionalism and empathy.