Terrible customer service ever!!!!

Future sonie helps on WhatsApp too. I got a number for one of their branches. messaged them on the 4th of November and was told to revert back on the 15th. On the 15th when I messaged them again I was asked for documents to see if I qualify. Which I did. I was then referred to the Cape town branch as it was closer to my location. Today is the 22nd of November. After sending me up and down to the police station for an affidavit and relevant documentation I'm still not assisted. First I was told I qualified for R4000 and then suddenly it was reduced to R2000 but the process just can't be concluded and the loan just don't pay out. I've called and I've texted. Consultant would've called me back twice. Never happened. The phone was dropped while talking to the consultant. They have been dragging this application for three weeks. I've asked to speak to a supervisor, also with no success. This is the most rediculous service I have ever, and I mean ever received in my life. We are desperate for loans. If you apply you need the loan like in yesterday. How the hell can you drag a loan application for 3weeks. These consultants of Future Sonie are *********** and they are selfish. Future Sonie should rather not do business or get other more reliable consultants. I will try somewhere else. You will loose alot of business because of this!!!!