Timeline of Disappointment

Item: Futurelife
Rating: 1
Author: Jessica

🗓️ Timeline of Disappointment

On Friday, 8 August 2025, I purchased a protein bar—only to discover a live maggot and a maggot nest inside the product. Shocked, I immediately contacted customer care. I was directed to a specific number, and the operator I spoke to was professional and helpful. Within an hour, I had submitted my reference number and photos via WhatsApp as instructed.

So far, so good.

But then the silence began.

📍 Friday, 15 August: I followed up. I was told the claim was “under investigation” and would take “a few business days.” Fair enough—I understand big companies are busy.

📍 Friday, 22 August: Still no update. I followed up again. Same copy-paste response: “a few business days.”

📍 Today, 1 September: It’s been over three weeks since I submitted my claim. No feedback. No resolution. No accountability.

🪱 A maggot in your product should be a serious concern. The lack of urgency and communication makes me wonder: Is this not a big deal to you? Does this happen often?

Your initial service was promising. But your follow-through? Completely unacceptable.