Order Not Delivered – No Support From G-Star RAW

I placed and received confirmation of my order with G-Star RAW on 28 November 2024. To date, nothing has been delivered.

I have tried to find a working contact number or email for G-Star RAW, but there is no support information available on the website, which is extremely worrying for an international brand.

A waybill number was created with Aramex, and Aramex confirmed that the waybill exists, but they have not received the parcel from G-Star RAW. This means the order was never handed over for shipping.

I would like my order delivered immediately, or a refund issued. I also expect proper communication and a working customer support channel.