MM
mahlatsi M
Active since Jul 2021
17
Reviews
0
Industries
Reviews
17 reviews3 months ago
HiFi Corp Failed to Deliver Within Promised Timeframe and Provided Vague Responses
I placed order with HiFi Corp on 31 December. I was advised that delivery would take 2–5 working days. As of 7 January, the order has still not been delivered. When I contacted HiFi Corp via WhatsApp, I was simply told that the order is “still within the delivery days” and that the courier will call an hour before delivery. No actual delivery date, tracking details, or explanation for the delay was provided. Even accounting for public holidays, this response is vague and unhelpful. Customers should not have to chase basic information about their orders, especially after payment has already been made. The lack of proactive communication and the generic responses suggest poor customer service and weak delivery coordination. I would like: • A clear and accurate delivery date • Proper tracking or confirmation that the order has been dispatched • Improved communication instead of scripted replies At this point, I am disappointed with the service and would like HiFi Corp to take accountability and resolve this promptly.
0 replies
4 months ago
Order Not Delivered – No Support From G-Star RAW
I placed and received confirmation of my order with G-Star RAW on 28 November 2024. To date, nothing has been delivered. I have tried to find a working contact number or email for G-Star RAW, but there is no support information available on the website, which is extremely worrying for an international brand. A waybill number was created with Aramex, and Aramex confirmed that the waybill exists, but they have not received the parcel from G-Star RAW. This means the order was never handed over for shipping. I would like my order delivered immediately, or a refund issued. I also expect proper communication and a working customer support channel.
0 replies
5 months ago
Non-delivery of phone purchased via Revibe – DHL Express delaying with no feedback
I purchased a phone via Revibe on 9 November 2025, which was shipped with DHL Express. The parcel arrived in South Africa on 12 November 2025 and was stopped at customs. All requested documents were submitted promptly. Despite this, the parcel has still not been delivered. I first followed up with DHL Express on 20 November 2025. The clerk I spoke to said the process should take 3–5 days. It is now 26 November 2025, and I have received no update. When I followed up again, the same clerk claimed he had not yet received any response. This lack of feedback is extremely frustrating and concerning, especially as I bought the phone on credit. Month end is here, and I am expected to pay for an item I have never received, with no clear reason or proper communication about the delay. I request urgent intervention from Revibe and DHL Express: Provide a clear update on the status of my parcel Explain the cause of the delay Confirm an expected delivery date or arrange a suitable resolution This experience has been very disappointing and feels unprofessional and unfair to the customer.
53 replies
5 months ago
Undelivered Order From Revibe and No Resolution From DHL
I placed my order on the 9th, and to date it has still not been delivered. The parcel appears to be stuck with DHL, and I have been making repeated calls to try and understand the delay. Each time I am told that “feedback can take up to three days,” yet no progress or update has been provided. I was asked to send confirmation of the order, which I did, but nothing has changed. The most frustrating part is that I cannot even log a return through the app because the system shows the item as “shipped,” despite the fact that I have not received it. This situation is unacceptable. I am unable to get clear answers, my order is in limbo, and I am left without any solution. I am requesting immediate action to locate my parcel, deliver it urgently, or issue a refund if delivery cannot be completed. I hope this matter will be resolved without further delay.
159 replies
7 months ago
Incomplete Order and No Resolution – Very Disappointed with Makro Online
I placed an order with Makro Online (OD435550559608804100) on 23 September 2025, and it was delivered on 26 September 2025. The order was for a B Well Pure Canola Oil Plastic Bottle (10 x 2L) pack, which according to their website should contain 10 bottles. However, my delivery was incomplete – the box did not contain the full 10 bottles. I immediately reported the issue to Makro Online support and even provided photographic proof, but to date the matter has not been resolved. There has been no replacement, no refund, and no proper communication from Makro. This is unacceptable service. Customers should not have to struggle to get what they paid for. I am requesting urgent action from Makro to either: • Deliver the missing items, or • Provide a refund for the incomplete order. If this continues to be ignored, I will escalate the matter to the Consumer Goods and Services Ombud (CGSO) and other consumer protection channels. Makro, please treat this issue with the seriousness it deserves.
159 replies
7 months ago
Vodacom Fibre – No Service for Months, Yet Still Charging Me (Account I8599378)
Vodacom Fibre – No Service for Months, Yet Still Charging Me (Account I8599378) I am extremely frustrated with Vodacom Fibre. For the past six months, using their service has been a nightmare. Since 2nd September, my fibre line has been completely offline. I have called customer care numerous times, and even though technicians were sent (the latest visit being yesterday), there is still no connection. In the meantime, I have already paid R1,600, thinking my account was in arrears, but despite paying, I still don’t have service. On top of that, I have been forced to spend extra money daily on mobile data for myself, my wife, and my kids so they can stay connected and complete their schoolwork — all while I am supposedly paying for Wi-Fi at home. This is unfair, unjustified, and unacceptable. Previously, I was also overcharged due to Vodacom’s gross negligence in handling my account. I have lost all confidence in Vodacom’s ability to provide the service I am paying for. I am demanding: 1. The immediate cancellation of my fibre account (I8599378). 2. A full refund for the months I have paid but received no service. Vodacom, please treat this complaint with the urgency it deserves.
106 replies
9 months ago
extremely disappointed
Hi Epic Deals, I’m extremely disappointed with the way my recent refund has been handled. I purchased an item and returned it a few days later, with the return submitted on 7 July. You confirmed receipt and stated the refund would be processed by 11 July, yet to this day, I have not received my money back. Your excuse that PayFlex payments take longer is simply not true. I have followed up directly, and they confirmed they haven’t received the funds from you. It’s incredibly upsetting to deal with a company that does not take its customers seriously—especially considering that this is not my first purchase with you. What’s even more frustrating is the misleading information I’ve received throughout this process. You’re quick and efficient when it comes to accepting payments and delivering purchases, but when it comes to refunds, the urgency disappears. That is completely unfair. I’ve been waiting over 7 days for funds that were meant to be returned, and during this time, you’ve already deducted fees from my side. Yet there is no accountability or compensation for the delay on your part. I had planned to use that money for another purchase during your sale, which I’ve now missed because of this delay. This experience has completely put me off as a returning customer. I urge you to resolve this immediately and provide clear confirmation of when I will receive my refund.
0 replies
10 months ago
Vodacom Fibre
Extremely disappointment and frustration with the way my 24-month fibre contract has been handled. Despite paying my subscription faithfully for the past 12 months, I was shocked to find that my billing was unfairly increased without any prior consultation or agreement from my side. To make matters worse, arrears were app**** to my account unjustly, which resulted in the deactivation of my internet connection. This forced me to pay an additional amount just to regain access and complete an important project. This experience has severely damaged my trust in Vodacom Fibre services. I will not be recommending your fibre service to anyone due to this unfair treatment. I hereby formally request the immediate termination of my contract without any penalties or further charges, as the terms have clearly been breached by Vodacom. I expect a prompt response confirming the cancellation and resolution of this matter.
106 replies
18 months ago
Misleading Information and Terrible Customer Experience
Capitec bank is misleading customers went to the standerton branch to unfix a potion of my savings on the 32 days account unfortunately I turned away by a lady standing by the door. I explained to her on the app it shows I can only do that at the branch unfortunately she was not interested in helping or bother to check she told me Capitec standerton does not do that. Called customer call duration of 11mins they also could not help instead told me to go to the bank. Wasted my time petrol and money to access funds I deposited however nobody was interested to help. Today i am closing that account i want nothing to do with this bank they treat us like trash their staff is *********** and disgusting! I had to borrow money to take my grandma to the Dr while i have money of my savings this is nonsense.
53 replies
24 months ago
Despondent and Dissatisfied
Very dissatisfied with this brand and how they treat their customers 3 weeks ago I returned an item bought online at BASH, In one of TFG outlets SNEAKER FACTORY in Mpumalanga Bethal for a refund 3 days later I noticed the on my statement the refund has not yet been credited back onto my account brought the matter to the store staff they advised they made and error when they processed refund. Up today funds has not been credited on my account yet TFG has already over charged me interest unfairly using an incorrect balance due. My trust relationship with this brand has been broken I just need my account to be credited and close my account i want do not wish to do associated with this brand ever in my life. I am having sleepless nights thinking if i did not check my statement TFG would have got away with my money due to *********** staff whom does not pay attention to detail when handling customer queries. I keep getting calls with useless same update from regional and branch manager. Over what happened but nobody tells when the funds will be credited.
0 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
15 (88.23529411764706%)