

Revibe
Based on recent customer reviews, Revibe is a refurbished electronics retailer where customers consistently praise device quality and fast delivery, but face serious frustration with warranty claims, returns, and after-sales support. Buyers love the affordable pricing and near-new condition of phones, yet a significant minority report defective devices, hidden shipping fees on returns, and an unresponsive claims process that erodes trust once something goes wrong.
Replied to 72% of negative reviews
Reply time on negative reviews: 58h 3m
TrustIndex
7.1
Ranking
#2
in Appliances
Reply Time
209h 46m
NPS Score
28
Recommended: Likely
Replied to 72% of negative reviews
Reply time on negative reviews: 58h 3m
Jun '25 - May '26
Based on recent customer reviews, Revibe is a refurbished electronics retailer where customers consistently praise device quality and fast delivery, but face serious frustration with warranty claims, returns, and after-sales support. Buyers love the affordable pricing and near-new condition of phones, yet a significant minority report defective devices, hidden shipping fees on returns, and an unresponsive claims process that erodes trust once something goes wrong.
Revibe's biggest strength, according to Hellopeter's AI analysis, is Delivery, Orders & Stock. Customers repeatedly praise fast delivery from the UAE, often receiving devices within 3 to 5 working days. DHL tracking, proactive shipping updates, and accurate order fulfilment are highlights, though Middle East conflict and ITAC clearance occasionally cause delays.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Dear Cardo, Hope you are well. As an apology for the delay we are happy to offer you a R500 discount that you can use for you next order on Revibe. The code is: SORRY500. Regards, Hady After my delayed order delivery,was rest assured compensation,yes thank you for 500 , guess what for me to apply this discount code I must order above 5000 , is this even compensation no I don't think so ,I spending nearly 10000. No I must spend another 5000 to apply 500 discount for compensation I was assured , revibe you guys pathetic to say lease ,keep you SORRY500, I must be mad to place another 5000 order.
1 reviews | Active since Jan 2020
Dear Cardo, Hope you are well. As an apology for the delay we are happy to offer you a R500 discount that you can use for you next order on Revibe. The code is: SORRY500. Regards, Hady After my delayed order delivery,was rest assured compensation,yes thank you for 500 , guess what for me to apply this discount code I must order above 5000 , is this even compensation no I don't think so ,I spending nearly 10000. No I must spend another 5000 to apply 500 discount for compensation I was assured , revibe you guys pathetic to say lease ,keep you SORRY500, I must be mad to place another 5000 order.
1 reviews | Active since Jan 2020
I had a great experience with Revibe. I was a little scared because of some reviews I found online.. However - My experience was first class. Item arrived before the expected date - I had visibility the whole time... so overall... I am a happy and will be a repeat customer.
1 reviews | Active since Jan 2020
I had a great experience with Revibe. I was a little scared because of some reviews I found online.. However - My experience was first class. Item arrived before the expected date - I had visibility the whole time... so overall... I am a happy and will be a repeat customer.
The most common complaint about Revibe, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Communication. While order-stage communication and tracking updates earn praise, customers escalating complaints describe AI-bot responses, unanswered emails, long call hold times, and account-not-found errors. Named agents like Shehab and Masego are sometimes credited, but escalation often feels scripted and slow.
Revibe scores 3.4 out of 5 on Hellopeter's AI analysis of service quality in Electronics & Technology, compared to the Electronics & Technology industry average of 2.8. Their strongest theme is Orders & Delivery (4); their weakest is Returns & Warranty (2.3). The top AI-rated Electronics & Technology business on Hellopeter is Super Communications (4.7). How is the AI Score calculated? →
Revibe has a TrustIndex of 7.1 out of 10 on Hellopeter, based on 1,916 reviews in the last 12 months. They reply to 72% of negative reviews, typically within 58 hours 3 min. Hellopeter has tracked Revibe across 2,003 total reviews. How is the TrustIndex calculated? →