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Revibe

Verified Business
1,494 Reviews (last 12 months)
Responds in 209 hours 51 min
AI Review Summary

Based on recent customer reviews, Revibe delivers strong product quality for refurbished devices at competitive prices, with many customers praising phones that look and feel brand new. Delivery is generally fast, and communication during the ordering process is well regarded. However, significant friction emerges when customers need after-sales support, particularly around warranty claims, refunds, and reaching support agents when issues arise.

Top Strengths:

  • Product Quality & Performance: Customers consistently describe refurbished devices arriving in excellent or brand-new condition, with strong battery health and no visible scratches. The quality frequently exceeds expectations for the price point.
Service Quality Ratings
Industry: 2.6Best: 4.6 (Super Communications)
Industry: 2.4Best: 4.5 (Oukitel South Africa)
Industry: 2.4Best: 4.9 (Autogate)
Industry: 3.1Best: 4.9 (Autogate)
Overall AI Score
3.7
Industry: 2.4Best: 4.5 (Super Communications)
4.5-5 Excellent
3.5-4.5 Great
2.5-3.5 Average
1.5-2.5 Poor
<1.5 Terrible
Performance(last 12 months):
7.2Trustindex Rating
3.5 HrsAverage Time To Reply
27 NPSRecommended: Likely

Replied to 72% of negative reviews

Typically takes less than 61 hours 57 min to reply

Review Distribution
4.13|1,494 Reviews

May '25 - Apr '26

5(71.5%)
4(8.5%)
3(0.9%)
2(1.1%)
1(17.9%)

Recent reviews (1,494)

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Popular mentions

L
Lezanbhane

1 reviews | Active since Jan 2020

19 Mar 2026, 10:31

The service and the ...

The service and the device are way too good than expected

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S
Sim

1 reviews | Active since Jan 2020

19 Mar 2026, 10:21

I received my phone, iPhone 15 Pro

I received my phone, iPhone 15 Pro. It’s been a week and no issues so far

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P
Pontsho

1 reviews | Active since Jan 2020

19 Mar 2026, 10:05

Happy with my device...

Happy with my device just had a little issue when setting it up, Helped by resetting it to factory settings the phone started waking without any problems.

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AR
Andronicah Rirhandzu

1 reviews | Active since Jan 2020

19 Mar 2026, 08:32

Service and communication was good

Service and communication was good. They update me in time and the phone is clean doesn't show it's refurbished.

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N
Nqobile

1 reviews | Active since Jan 2020

19 Mar 2026, 07:37

I recently received my new phone and I’m very satisfied with my purchase

I recently received my new phone and I’m very satisfied with my purchase. The device arrived in excellent condition, and everything looks good and genuine. I also verified the IMEI number, which checked out successfully, giving me confidence in the authenticity of the phone. Overall, I’m happy with the quality and the service.

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pamela mhlubulwana

1 reviews | Active since Jan 2020

19 Mar 2026, 07:26

I bought an i5 Lenov...

I bought an i5 Lenovo think pad that is in good condition, the product looks good ..not what I expected

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M
Mohau

1 reviews | Active since Jan 2020

19 Mar 2026, 06:55

Revibe is a trusted company that priorities honestly to it's customers

Revibe is a trusted company that priorities honestly to it's customers. They also offer their quality goods with affordable prices

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TT
Tshepiso Tloubatla

1 reviews | Active since Jan 2020

19 Mar 2026, 03:39

I am happy with the quality of the phone and how quick the delivery was

I am happy with the quality of the phone and how quick the delivery was. I just wish I had gotten a Revibe box instead of just a plain white box

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