Revibe
Verified Business
|4.5|1,804 Reviews (last 12 months)|Responds in 273h 18m
Revibe
Verified Business
|4.5
1,804 Reviews (last 12 months)
Responds in 273h 18m
Scores reflect the Overall AI Score for each category
Revibe
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Revibe is a refurbished electronics retailer where customers consistently praise device quality and fast delivery, but face serious frustration with warranty claims, returns, and after-sales support. Buyers love the affordable pricing and near-new condition of phones, yet a significant minority report defective devices, hidden shipping fees on returns, and an unresponsive claims process that erodes trust once something goes wrong.
Replied to 60% of negative reviews
Reply time on negative reviews: 65h 25m
TrustIndex
6.9
Ranking
#4
in Appliances
Reply Time
273h 18m
NPS Score
44
Recommended: Likely
Replied to 60% of negative reviews
Reply time on negative reviews: 65h 25m
Aug '25 - Jul '26
Based on recent customer reviews, Revibe is a refurbished electronics retailer where customers consistently praise device quality and fast delivery, but face serious frustration with warranty claims, returns, and after-sales support. Buyers love the affordable pricing and near-new condition of phones, yet a significant minority report defective devices, hidden shipping fees on returns, and an unresponsive claims process that erodes trust once something goes wrong.
Revibe's biggest strength, according to Hellopeter's AI analysis, is Delivery, Orders & Stock. Customers repeatedly praise fast delivery from the UAE, often receiving devices within 3 to 5 working days. DHL tracking, proactive shipping updates, and accurate order fulfilment are highlights, though Middle East conflict and ITAC clearance occasionally cause delays.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
They have a great service and quick delivery service and with great quality products
1 reviews | Active since May 2026
They have a great service and quick delivery service and with great quality products
1 reviews | Active since May 2026
I got my phone on time with no delays at all. It arrived in great condition, exactly as described. I’m really happy with it and love using it. Great service and fast delivery ,would order again!
1 reviews | Active since May 2026
I got my phone on time with no delays at all. It arrived in great condition, exactly as described. I’m really happy with it and love using it. Great service and fast delivery ,would order again!
The most common complaint about Revibe, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Communication. While order-stage communication and tracking updates earn praise, customers escalating complaints describe AI-bot responses, unanswered emails, long call hold times, and account-not-found errors. Named agents like Shehab and Masego are sometimes credited, but escalation often feels scripted and slow.
Revibe scores 3.4 out of 5 on Hellopeter's AI analysis of service quality in Appliances, compared to the Appliances industry average of 2.8. Their strongest theme is Orders & Delivery (4); their weakest is Returns & Warranty (2.3). The top AI-rated Appliances business on Hellopeter is Super Communications (4.7). How is the AI Score calculated? →
Revibe has a TrustIndex of 6.9 out of 10 on Hellopeter, based on 1,804 reviews in the last 12 months. They reply to 60% of negative reviews, typically within 65 hours 25 min. Hellopeter has tracked Revibe across 2,000 total reviews. How is the TrustIndex calculated? →