G4S CIT lack of service

The CIT service was good in the beginning. However lately the service is really atrocious. Out of 4 pick up days in the past week, they have only collected once. Today when I called at 10:38 as they did not collect yesterday, I was told they are near. It is now after 3 and I was told at 14:40 they would be here within 15 minutes. I report the non collections bur do not receive credit for the missed collections. I cannot believe the lack of service and the whimsical manner in which they treat their clients. Would not recommend them to anyone.