Accident and 3rd Party Claim from G4S

I was in an accident on the 27th of May 2025. My car was hit by a G4S driver at 16h13pm. An accident report was done on the same day. I sent an email to G4S reporting the matter after realizing that there was no communication from them.

After numerous attempts of unanswered calls and emails, I eventually received an email from G4S requesting documents from me regarding the accident. They sent me a form for a 3rd party claim and quotations.

I submitted everything they requested on the 19th of June 2025 and now they are ignoring my emails and not even once have they answered their phones. Their phones ring till they go to voicemail, and they never even return those calls. I escalated the matter on the 26 of June 2025 and still there was no response. On the 2nd of July 2025, I drove to their Centurion offices to see if I could not get the matter actioned/resolved. When I arrived there, I was told I needed a code to enter the premises. I then phoned switchboard, the lady who answered the phone said she will phone me back after consulting with the person who was supposed to help me. Guess what, she phoned after a while and told me that the guy just left the office, and he said I must phone or email him. I immediately phoned him and guess what? yep! Straight to voicemail and to date 4 July 2025 still no feedback.

Ramaite Kgatle and Ronel Venter are the people who are supposed to help me. Ramaite Kgatle only sent me the 3rd party claim form and from there, there has'nt been any feedback, not even an acknowledgement.

Ronel Venter on the other, apparently her office phone is not working and there is no other way of reaching her except via email which she also does not respond to or even acknowledge.

I feel so despondent at the moment, and I really need to get my car fixed. I tried to also reach out to them via their Facebook and a robot is responding which also becomes a fruitless exercise.

G4S please do right for me!