Shocking............ no service, all we want is quote as a new customer

Shocking Shocking SHOCKING.... we are calling as a new business client for G4S, the reception can barely speak English, i have been transferred to customer care that goes to voicemail, then call went dead, i called back spoke again requesting to please get a quotation for us as we need their service, again barely English and nobody is available, WE wonder why SA is falling apart, I am beyond belief that this is a service company that can't help even request quotation.