Gadget Time forces us to buy vouchers and withholds cash for bad products

Gadget time canal walk have just wasted nearly half of my day. R1000 sale of an absolutely useless and tacky product,and a apple charjer that is faulty as well,that we purchased on the 7th of December. The store has managed to pull up the actual sale on their system, so they have proof of the sale number. The cameras in the mall and shop can confirm the purchase if necessary. All we require is a refund for completely unsatisfactory and non working products, purchased leads than 7 days ago and returned in full packaging We called before hand and we were told that we will be able to do the refund. We stated that may not have the receipt and we're still advised to come to the store. It's December, it's busy. All we want is the cash back for a bad quality item that was sold to us. Yes, no sale receipt, BUT........they were able to find the sale and exceptions can be made especially to customers who have an influence in the community and online as well known and trusted businesses. I have audited and managed a store in the same mall and I know for a fact that the cash that we paid for the item CAN be refunded. Why are we now being forced to purchase yet more products from a store that has shown us that their products are unsatisfactory and not up to standard. On top of this all, after waiting 10 minutes to see the store manager,and after he found the sale he then proceeded to make us believe that he was contacting the area manager on his personal contact number for authorization of the refund. After waiting 20 minutes we came back to the store and were issued a store credit, or voucher.....which I know for a fact no authorization has to be obtained for as it is normal procedure if a customer does not have a receipt. Once again, we were coaxed in to buying something else from the store - we made it clear from the beginning that we want the cash back! The store loses nothing. They either resell the item or it stays on their shelves. But now we are R1000 down in cash after have bewing forced to buy a voucher to the value of the refund... I asked for contact details of the area manager and I was given a landline number - the staff knowing all to well that no one would be in office. Being **** to, being forced to buy a voucher after we were not at all satisfied with the terrible quality products that were sold to us initially. And no-one to contact to escalate the matter?????

I want the contact details if the area manager and I want the item refunded, the cash back that we paid on the 7th please. I know this can be authorized and kindly advise that this matter should be handled correctly from here on forward. 071 733 0834 or 0822 444 0065 or placementsbypam@outlook.com

Please, I expect the refund today, the mall closes tonight at 10pm...more than enough time.