Galaxy & Co Via Bash- TFG Group

Purchased multiple items from Galaxy & Co via Bash in December. Received an incorrect item and everything else in clear zip lock packets. Atleast put it in a box, I'm not buying of a street corner. Tried to exchange the item but that isn't allowed, you have to return it wait for a refund and then purchase again. Called the TFG help centre and they are more clueless.