KG
Kiyoshan G
Active since Mar 2021
3
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0
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Reviews
3 reviews28 months ago
Galaxy & Co Via Bash- TFG Group
Purchased multiple items from Galaxy & Co via Bash in December. Received an incorrect item and everything else in clear zip lock packets. Atleast put it in a box, I'm not buying of a street corner. Tried to exchange the item but that isn't allowed, you have to return it wait for a refund and then purchase again. Called the TFG help centre and they are more clueless.
0 replies
38 months ago
Telkom Direct Gateway
I went to Telkom Direct in Gateway to do an early migration. I was moving over from a router deal to a sim only month to month deal. I spoke to a sales agent by the name of Kimyra. She informed me that she will have to give me a new sim card because the tariff is a lower rate. Little did I know the real reason she was giving me a new sim card was because instead of doing a migration she opened a new contract on my account to meet her New line lte target that is part of her monthly target. Last month I was charged for both sim cards and I phoned the call center and they informed me off this. A case was logged and when I did manage to get ahold of her she said that my account has a credit but still I was charged this month. Instead of assisting me she told me to call the call center for help yet she was the one doing fraudulent acts to meet her targets and messing with my money. Don't trust any sales agent at Telkom Direct, they will do anything to make money and mess up your account.
0 replies
62 months ago
Useless vodacom customer care agents and team leaders.
So last year I took a contract with vodacom, 2 P40 lite devices. I was told by the sales agent that I would have to pay a fee of R4200 to get my device and not pay because the monthly subscription will be taken from that amount. I did the payment from a different bank account. It reflected in the vodacom store system. When I phoned the call center they did not even know what I was talking about. I had to phone until I got someone who knew what I was talking about because they were bouncing me around department's. I spoke to an agent from the vodacom call center by the name of Nthabiseng fenyane(that's the name I was given). She put through my proof of payment and told me it will go through to the necessary department to resolve the issue. After 14 days I phoned back and spoke to someone else and found out it hasn't been resolved. I dealt with him for another 2 weeks until it still wasn't resolved. On the 19 November 2020 I spoke to the team leader Thembinkosi Ngcobo he told me that he will email a lady by the name of Adelaide Ramela to resolve my account issue and will contact me in 21 days. Whenever I called he was not there or not available. He has not given me feedback till today. 2 weeks ago I spoke to Mthetho Sobekwa. He said my issue will be resolved in 14 days. Today I called in and he told me to wait another week. When I have been waiting from the 19 November. I waited to speak to Smagele Ndlovu the team leader because apparently she was on lunch from 15:30pm - 16:30pm. At 16:34 I called and an Mduduzi Ngodela said that she left for the day and there is no other team leader available. It is ridiculous the amount of time I have waited and no solution to my account issue. This vodacom call center needs to catch a wake up and learn to sort things out. Their team leaders there seem to be a waste of space at that call center because they are just as useless as their agents.
112 replies
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