Hairy Marie Biscuits

In January 2025 of this year I purchased Marie biscuits at Giants Cape Gate in Cape Town. I have always enjoyed them with my cup of coffee on a daily basis. To my dismay I found a human hair in my biscuit holding 2 halves together. I felt sick in my tummy just thinking about it. I have been eating these marie biscuits for nearly 2 years already and have always enjoyed them with my coffee. I tried to contact their head office on the phone but had no joy. I left countless messages but noone returned my calls. I then emailed Galaxy Foods and they rep**** to me to say they would look into their quality control and then come back to me. I waited a week or 2 but no one came back to me. I then emailed them again and they rep**** asking for my address details so that they could send me biscuits to compensate. To date I have not received anything nor a reply email to tell me the outcome of this. Then to my utter dismay I found another human hair in my marie biscuit on Monday past 21 July 2025. What are the chances of this happening twice to the same person with the marie biscuits from the same company Galaxy Foods. Well it did, so this clearly proves that there was no quality control to start of with at Galaxy Foods which inturn clearly indicated that there was nothing for them to look into when I complained in January of this year.... So what would even be the point of trying a second time because not only is there no quality control but there is also no customer satisfaction when it comes to keeping their customers happy...