DW
Diane W
Active since Oct 2022
9
Reviews
0
Industries
Reviews
9 reviews5 months ago
100% Raw **** Honey
I purchased honey from Fleures Honey Farm in Potchefstroom a few weeks back. To my utter disgust it is not even honey. It is sweetened malt that is basically watered down and then tapped into bottles. It does not in any way have any scent which all honeys most definitely do have. It has a consistency of water when turned upside down in the bottle, nothing suggests it is 100% raw honey as they have advertised it to be. These people are not Bee Keepers or Bee Farmers. They are ****mers. Please people be very careful when buying Fleures Honey. Their products are anything but 100% Raw Honey as they have advertised it to be... I would not like other people to be caught the way I have been caught with their **** Honey...
0 replies
6 months ago
Is it Chai Seed or is it Poppy...
I recently bought a 1kg packet of Chai seeds from Cab foods in Brackenfell. After consuming nearly half of the bag I kept feeling a cruchiness while consuming my chai seeds which is soaked in warm water hours before drinking it. I thought it was my imagination and then my partner experienced the same thing. After inspecting the bag more closely and to our astonishment it was mixed with poppy seeds. I then found out that friend of mine had the same thing with her chai seeds a few months ago. I have contacted CAB foods but to date have not had any feedback from them on this. I find this to be exceptionally worrying as we are paying for Chai Seeds not a mixture of Chai and Poppy seeds. I have to ask myself this question, Are they trying to cut costs by making us think we are buying pure Chai Seeds!!!! I find their customer service to be very poor almost non responsive. I queried this 3 days ago and to date still no feedback...
0 replies
8 months ago
Std Banks Unprofessional Customer Service Durbanville
I have been a client of Std bank for the last 25 years. I visited the branch in Durbanville CT and was absolutely appalled at the service I received. Nadia is an employee in the front line reception. I asked her to check on their system for a deposit received into my account and proceeded to provide her with the proof of payment.... Her response was as follows, "there is nothing we can do for you, we had another incident last week Friday and could do nothing and then refused to even look at the proof of payment for the money paid into my account, and then told me that it is useless as Std bank can do nothing about it." She then walked away and left me standing there and proceeded to help other customers. After helping 4 more clients she then came back and called me. She then asked for my ID to look on their system. And surprisingly it didn't even take her 2 seconds to look into my account and to find the deposit that was made. Her attitude and the manner in which she spoke to me was unacceptable. She was blatantly rude and had a very aggressive way of talking. I was extremely angry as I have been a long term client of Std Bank for many years. I have invested hundreds of thousands in their money market. When I left the bank I told her that I would be taking it further and she then told me, "God Bless you" with a smirk on her face and looking very pathetic. I then went home and emailed Std Banks complaints department and they responded asking for my personal details online. I had already been ****med in the past in Somerset Mall with my Std Bank Card and this gentleman responds to my email requesting all my personal details online. How professional is that.... I then traveled overseas and on my return I emailed them again and still no response. I have to ask myself, where has customer service gone to in this country....
2 replies
9 months ago
Hairy Marie Biscuits
In January 2025 of this year I purchased Marie biscuits at Giants Cape Gate in Cape Town. I have always enjoyed them with my cup of coffee on a daily basis. To my dismay I found a human hair in my biscuit holding 2 halves together. I felt sick in my tummy just thinking about it. I have been eating these marie biscuits for nearly 2 years already and have always enjoyed them with my coffee. I tried to contact their head office on the phone but had no joy. I left countless messages but noone returned my calls. I then emailed Galaxy Foods and they rep**** to me to say they would look into their quality control and then come back to me. I waited a week or 2 but no one came back to me. I then emailed them again and they rep**** asking for my address details so that they could send me biscuits to compensate. To date I have not received anything nor a reply email to tell me the outcome of this. Then to my utter dismay I found another human hair in my marie biscuit on Monday past 21 July 2025. What are the chances of this happening twice to the same person with the marie biscuits from the same company Galaxy Foods. Well it did, so this clearly proves that there was no quality control to start of with at Galaxy Foods which inturn clearly indicated that there was nothing for them to look into when I complained in January of this year.... So what would even be the point of trying a second time because not only is there no quality control but there is also no customer satisfaction when it comes to keeping their customers happy...
0 replies
9 months ago
*****ulent Mtn Sim Swap
I refer to my cell number 063 185 0255. Last week Thursday 03 July 2025. Around 3 in the afternoon my sim card just suddenly stopped working and was not available on the MTN network. Initially I thought maybe I had lost signal but by Friday morning my number was still not working. I tried to call 083 135 from a land line but to no avail could I speak to a "real person" all I got was automated voice prompts and no further. Eventually after nearly an hour of utter frustration I terminated the call. I work long hours weekend's included and eventually managed to go to an MTN branch in Wellington Road Durbanville Cape Town yesterday morning at 9.00 on 07.07.2025. Penny the shop assistant tried to help me. She told me that my sim card had been "*****ulently Sim Swapped" and that I had 24 hours to go into a branch. I told her that I did not know this as I was not even aware my sim card had been *****ulently sim swapped and was there now to sort it out. She assured me that I would get my number back and that it would be for MTN's account as they had done the sim swap, and as I did not request this at all and it was not my error. I was told to wait 24 hours as this is how long it will take to get my number up and running again. I then contacted Penny again at Durbanville Branch yesterday morning 08.07.2025 and was then told by her that my number is gone and I will need to purchase a new sim card at any other shop and get a new number. Her attitude at this point was to get rid of me on the phone asap. I am not at all happy about this. As I still had airtime on this number and then the inconvenience this is causing me should I have to change my number again. I purchased my sim card at Cape Gate MTN branch in December 2024. MTN had no right to allow an unauthorized sim swap to take place on my number and without proof of identification.... My question at this point is, Where does RICA come into all this????? I am not getting anywhere with MTN assisting me up until now. I have emailed their complaints@Mtn and their *****@Mtn and apart from asking for my sim card number and a week later of going backwards and forwards with this information still my number is not available on the MTN network. I have a business that is taking a huge knock because of this and am uncontactable at this stage on all accounts. I am absolutely fuming at tbis stage and would like help on where to go from here to get my Mtn cell number up and running again. My number was in active use I had R100 airtime loaded onto my account and yet my number was *****ulently sim swapped, ****** and just disappeared.... Awaiting an urgent response to my complaint....
0 replies
19 months ago
Angry Client of Car Repairs to her car
I am a single lady of 57 years old who works very hard to make a honest living. I rent a room in someone else's home and I drive a very old car that costs a arm and a leg to maintain on the road. I recently had a very bad experience by a mechanic in Brackenfell, his name is Albert. He came recommended by a friend, and with good trustworthy mechanics being scarce decided to send my car to him. I explicitly told him not to do anything on my car without my knowledge and not to proceed with anything until he consulted with me first. The next day he messaged me late in the day to say my car was ready for me to collect. I rep**** by asking what the problem was and how much did it cost. He did not reply to me at all. I then messaged my friend to go to him to find out what was going on. My friend then messaged me to say that the amount owing was R2130 and that my engine needed a engine flush and new oil filter and oil change.. I could not make out the mechanics hand writing only that the oil cost R400 for a 4.5L (which you do not get in 4.5L) and engine flush for R158 and the balance of the R1572 was for the labour. This was the most expensive oil change in history that I know of. I repeatedly asked him for the invoices of the new oil filter which he claimed was from the agents in black and white and the so called 4.5L oil that he had bought for my car. He did not reply to any of my messages and then still proceeded to block me. I then phoned the agents of my car and they told me that the oil filter for my model car was no longer being manufactured and it was impossible that the mechanic had bought a new agent filter for my car. This mechanic really has under estimated my intelligence by telling me it was a 4.5L oil he purchased and a new agent filter. And then to charge me R1572 for a oil change is a total rip of. I am extremely angry and in good faith paid him the full amount on the invoice only to be caught like this. He goes under the name of Albert's Hobby Shop in Brackenfell Cape Town. Please people be careful and be very aware of being caught by so called mechanics like this. Money is tight for all of us in this day and age.
0 replies
20 months ago
Midas Kraaifontein Bad Customer Service
I have recently moved to Durbanville and needed to buy motor spares and phoned Midas Kraaifontein shop for prices. The receptionist put me through to Sales and a "Gentleman" answered the phone there. I asked him for various prices which he gave me without any questions asked, needless to say most were wrong prices. I then asked for his name and he said "Kack", I still thought it was strange and said excuse me but please repeat it, and he said "Kack" again, I asked him to spell it and he said, "K. A. C. K". I asked him to repeat it three times thereafter and he said "K. A. C. K" I then in turn repeated it back to him twice again to which he rep**** "YES". I am an english teacher and know my english language very well. And Kack was the name given to me. I then phoned Kraaifontein Midas shop again a few hours later, and was told by the receptionist, there is noone there with that name. I said to her but I spoke to him that is the name he gave me and spelt it out 3 times to me and I inturn repeated it back to him. She then said they do not even have someone close to that name there so I must be wrong but she can put me through to sales again. I find this to be absolutely unprofessional to be taken for a fool like this and to be made a joke of, as I am sure by giving his name as "KACK" he was trying to be funny. I am not happy by the service provided and want action taken against Midas Kraaifontein. It is extremely unprofessional of their staff and I have to question if they treat all their customers in the same way..... Where has the customer care gone to....
53 replies
32 months ago
Thank you
I would like to thank Dr Simone from Uitzicht Animal Clinic for all her care and compassion towards my kitty Mommy Cat. She explained everything in detail to us. For the first time I can honestly feel at ease knowing my precious little soul is in goods and well taken care of by Dr Simone... Many thanks Dean Zeidan and Diane
0 replies
43 months ago
Poor customer service
The customer service we received on Sunday 09 October 2022 at Mr Price Sports Store at 153 Tygervalley Bill Bezuidenhout Drive was absolutely shocking. 3 sales stood behind the counter and not was willing to walk with me to show where the running shoes were displayed. It is so sad to think that this is what customer service is coming down to.
204 replies
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