No service received

Hi.We got fooled by Judy Galaxy Memorial & Tombstones .Shirley Lekhuleni started paying on on Oct.2018 and finished 18/4/2019 for the sum of R17300 + R550 cemetery fees.I Les Davids payed up on the 5/6/2019 R5800 for my son.We expected them as they promised to be ready by our date 9/8/2019 but nothing happened. On 12/8 I called and then whatsupped her & she Judy promised again.On 23/8 she said check on Tuesday 27/8 nothing.She made up a lot of stories and she eventually send her husband Ernest whom I met at the cemetery on Feb/19/2020.He made promises but still nothing. Then during level 5 lockdown we went to the Consumer Goods &Services Ombud in Randburg Surrey Avenue. It went the same until Lockdown level 3 She promised the CGSO that they are busy and will send the pictures and as you see in pic that's all they did cause I went there lots of times to check The cemetery janitor even knows me well.Even the CGSO gave up hence they send that email.They forwarded us a form for Complaints and Querries but I cannot write on it and don't have a printer. So up to this day nothing from them .All we need is our monies back.These guys reputation and services are poor,especially where loved ones are concerned.