REFUND/ EXCHANGE POLICY

For December thus far I have purchased tickets for their events amounting to R880 and only from the 01-13th December, there were still more events I was planning around for January as well.

On Wednesday I bought tickets to A knights Tale and only after did I notice the movie was not age appropriate for my child which is not shown on their Facebook post for this event.

I only wanted to change my tickets to a different screening which was more appropriate and all I was told is they do not do refunds? Seriously, I don't want my cash back, I only wanted to change the event.

I am totally disgusted in this as they can decide to quickly change events last minute but me, being a customer wont be allowed to do so!

Please could someone advise what my rights are as a customer????????