Active since Jun 2017
6
Reviews
0
Industries
Reviews
6 reviews26 months ago
So far they've assisted me with reduced rates with my Creditors which has assisted me over the last few months
So far they've assisted me with reduced rates with my Creditors which has assisted me over the last few months. I do feel that more should be done to explain how debt review works and what clients should expect. However, I'm extremely grateful that I am able to breathe at this stage, knowing that my Creditors are being settled.
56 replies
89 months ago
Foschini needs training in customer service
Placed an online order on the 21st December and 26th December. Followed up on the order placed on the 21st by inboxing TFG and posting on their Facebook page. Messages were read and to date TFG has not responded. I am still waiting on my order place on the 21st. Currently have 3x outstanding orders. The 21st December being the latest one outstanding. I am disgusted in the fact that they have not bothered to respond.
210 replies
90 months ago
Poor Service, poor quality
In December 2017 8 purchased a dress of R1600 for my 30th birthday. The dress didn't fit, to date still has the tag on. I returned to the store under 14 day, 2 to be exact and was turned away as they said it was more than 7 days. I then carried on to try and sell the dress on social media for nearly two years now. The dress is a size large and last week someone is small built, wears an extra small to be exact tried it on and it doesn't fit her. The fit is funny and she advised me that I should raise this with Yde as this is a factory fault. I then did and I was told it's more than 6 months and their designers often change. Firstly I went to their store under a month initially and was turned away... Secondly, I never wanted my money back but atleast something I could wear. I don't believe this is fair as it has only reached this time frame due to them turning me away in the first place and me not knowing that their item was a factory fault. They are not willing to assist me.
105 replies
101 months ago
REFUND/ EXCHANGE POLICY
For December thus far I have purchased tickets for their events amounting to R880 and only from the 01-13th December, there were still more events I was planning around for January as well. On Wednesday I bought tickets to A knights Tale and only after did I notice the movie was not age appropriate for my child which is not shown on their Facebook post for this event. I only wanted to change my tickets to a different screening which was more appropriate and all I was told is they do not do refunds? Seriously, I don't want my cash back, I only wanted to change the event. I am totally disgusted in this as they can decide to quickly change events last minute but me, being a customer wont be allowed to do so! Please could someone advise what my rights are as a customer????????
0 replies
107 months ago
MOODY STAFF
<p>This morning I walked into Engen La Rochelle Convenience. Carrying a heavy basket I asked the lady behind the till if I could quickly put the basket down.. I was next in line, she barely looks at me and says she's still counting. I said to her I actually just wanted to put down my basket and she didnt even attempt to assit me by moving the other basket away. The lady assisting with cash fuel payments assisted me.. I am.a regular at this convenience store and I am disgusted at the customer service all round in Cape Town. La Rochelle and all other stores in and around cape town... teach your staff good customer service please.</p>
112 replies
108 months ago
BAD CUSTOMER SERVICE/ NO FEEDBACK RECEIVED
<p>Two weeks ago I purchased my daughter a watch at game n1, she then opened this last friday as it was her birthday gift. I then went to Game cape gate to return, I was then told they can without the slip and sent me to another desk. I then spoke to agentlemen there who told me the same and then said they can only change the battery and I said I am fine with that, I just wanted her watch working.</p> <p> </p> <p>I then waited over half hour for caoe gate to confirm with game n1 that it was a game item.</p> <p> </p> <p>Once confirmed the lady advised me this would be R45, I then disagreed and said why? If this was a new item, why should I pay. She then called her manager (who was in fact the first lady who turned me away). So I left, after receiving terrible assistance.</p> <p> </p> <p>I reported this on the game facebook page and cape gate facebook page and to date this nattwr has not been resolved.</p> <p> </p> <p>At the end of the day, I dont mind paying for a new battery but I am extremely upset with the service I received from Game.</p>
168 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)