Y
Yde
Claimed Business
Y
AI Review Summary
Based on recent customer reviews, Yde faces significant criticism around its return and refund processes. Customers repeatedly express frustration with the strict 14-day return policy, citing it as unreasonable compared to other retailers. Refund delays spanning weeks or even months are a recurring concern, with multiple reviewers reporting unresolved payments and lack of proof of reimbursement. Online order fulfillment is also problematic, with late deliveries, incorrect or damaged items, and poor courier coordination. Customer service, particularly at head office and the collections department, is described as unresponsive and unhelpful. In-store staff at select locations have earned occasional praise for attentive service.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.6|26 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(10%)
2(10%)
1(80%)
5(0%)
4(0%)
3(10%)
2(10%)
1(80%)
Frequently Asked Questions About Yde
Based on recent customer reviews, Yde faces significant criticism around its return and refund processes. Customers repeatedly express frustration with the strict 14-day return policy, citing it as unreasonable compared to other retailers. Refund delays spanning weeks or even months are a recurring concern, with multiple reviewers reporting unresolved payments and lack of proof of reimbursement. Online order fulfillment is also problematic, with late deliveries, incorrect or damaged items, and poor courier coordination. Customer service, particularly at head office and the collections department, is described as unresponsive and unhelpful. In-store staff at select locations have earned occasional praise for attentive service.
Yde has a TrustIndex of 0 out of 10 on Hellopeter, based on 26 reviews in the last 12 months. Hellopeter has tracked Yde across 430 total reviews. How is the TrustIndex calculated? →
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceH
Hendricka
1 reviews | Active since Jan 2020
14 Mar 2026, 10:46
Worst customer service from Fourways mall and poor online collection process
I am writing to express my dissatisfaction regarding the experience I had following my recent online order: I placed my online order on 5 March 2026 and received an email confirmation indicating that the order would be delivered within 5–7 working days. However, on 10 March, I received my first notification indicating that my order had arrived for collection, only to discover that only one of the five items I had ordered was available. While I understand that items may be sourced from different retail stores, it would have been helpful to receive a clear notification specifying that only one item had arrived, rather than the impression that the full order was ready. This would have allowed me, as your customer, to wait until the entire order had arrived before making the trip to the store. When I later received another notification indicating that my order had arrived, I assumed that the remaining items were ready for collection. Unfortunately, during this visit I had forgotten my ID document and was informed that I could not collect the order without it. This situation was particularly frustrating because during my first visit, I had my ID and order details, yet I only left with one item and was not advised about the remainder of the order. As a result, I had to return home without the rest of my order to retrieve my ID to comply with the collection requirements. From a customer perspective, this felt inconsistent and unnecessarily inconvenient. I believe this is not the type of service experience your customers would expect. I also had a certified copy of my ID, which was issued less than two months ago, but this was unfortunately not accepted. This raises additional concerns for me. For instance, if a customer were to lose their ID while waiting for an order, they would potentially be unable to collect their purchase until a replacement ID is issued by Home Affairs, which could take 4–8 weeks. I am really taken back and very unhappy with how all this unfolded.
Helpful (0)
|Replies (0)H
Hendricka
1 reviews | Active since Jan 2020
14 Mar 2026, 10:46
Worst customer service from Fourways mall and poor online collection process
I am writing to express my dissatisfaction regarding the experience I had following my recent online order: I placed my online order on 5 March 2026 and received an email confirmation indicating that the order would be delivered within 5–7 working days. However, on 10 March, I received my first notification indicating that my order had arrived for collection, only to discover that only one of the five items I had ordered was available. While I understand that items may be sourced from different retail stores, it would have been helpful to receive a clear notification specifying that only one item had arrived, rather than the impression that the full order was ready. This would have allowed me, as your customer, to wait until the entire order had arrived before making the trip to the store. When I later received another notification indicating that my order had arrived, I assumed that the remaining items were ready for collection. Unfortunately, during this visit I had forgotten my ID document and was informed that I could not collect the order without it. This situation was particularly frustrating because during my first visit, I had my ID and order details, yet I only left with one item and was not advised about the remainder of the order. As a result, I had to return home without the rest of my order to retrieve my ID to comply with the collection requirements. From a customer perspective, this felt inconsistent and unnecessarily inconvenient. I believe this is not the type of service experience your customers would expect. I also had a certified copy of my ID, which was issued less than two months ago, but this was unfortunately not accepted. This raises additional concerns for me. For instance, if a customer were to lose their ID while waiting for an order, they would potentially be unable to collect their purchase until a replacement ID is issued by Home Affairs, which could take 4–8 weeks. I am really taken back and very unhappy with how all this unfolded.
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Replies (0)TM
Trish M
1 reviews | Active since Jan 2020
21 Feb 2026, 14:26
Wasted trip due to poor communication
Terrible service - I drove from Heidelberg to Eastgate after checking stock online, only to find out they had one item left and someone else bought it while I was on my way. They didn't answer my calls, and when I asked why, the staff seemed clobbered. Made the whole experience super frustrating 😤.
Helpful (0)
|Replies (0)TM
Trish M
1 reviews | Active since Jan 2020
21 Feb 2026, 14:26
Wasted trip due to poor communication
Terrible service - I drove from Heidelberg to Eastgate after checking stock online, only to find out they had one item left and someone else bought it while I was on my way. They didn't answer my calls, and when I asked why, the staff seemed clobbered. Made the whole experience super frustrating 😤.
0
Replies (0)AM
Ash M
1 reviews | Active since Jan 2020
8 Feb 2026, 17:44
WORST FINANCE, CUSTOMER SERVICE, REGIONAL MANAGER, STORE MANAGER EVER!!!!!
Good day, I am writing as a very frustrated and disappointed customer regarding an unresolved refund matter. On 29 November 2025, I was charged for a transaction that was declined. I requested a refund shortly thereafter and have provided all the required supporting documents. Despite this, I have received no resolution. I have followed up numerous times with both the store and head office, but to date there has been no meaningful response. It is extremely disappointing that I have now been waiting over two months for a refund on a declined transaction. From store level to head office, the service I have received has been very poor, and this entire experience has been unnecessarily stressful and time-consuming. I have the regional manager Lazuras and Vuyisani from the customer service who have been in contact with me but of no help as I have still not received my refund from November, according to them it has been paid into my account but they can't provide proof of payment which is so ironic, when I visited my bank they have advised me that there is no payment from Yde, I am very disappointed in this company from the store, to the regional manager, the customer service and most of all the finance department, this is the level of service they provide,make you wait from November for a refund and then lie to you it has been paid into your account but can't provide you with proof of payment
Helpful (0)
|Replies (0)AM
Ash M
1 reviews | Active since Jan 2020
8 Feb 2026, 17:44
WORST FINANCE, CUSTOMER SERVICE, REGIONAL MANAGER, STORE MANAGER EVER!!!!!
Good day, I am writing as a very frustrated and disappointed customer regarding an unresolved refund matter. On 29 November 2025, I was charged for a transaction that was declined. I requested a refund shortly thereafter and have provided all the required supporting documents. Despite this, I have received no resolution. I have followed up numerous times with both the store and head office, but to date there has been no meaningful response. It is extremely disappointing that I have now been waiting over two months for a refund on a declined transaction. From store level to head office, the service I have received has been very poor, and this entire experience has been unnecessarily stressful and time-consuming. I have the regional manager Lazuras and Vuyisani from the customer service who have been in contact with me but of no help as I have still not received my refund from November, according to them it has been paid into my account but they can't provide proof of payment which is so ironic, when I visited my bank they have advised me that there is no payment from Yde, I am very disappointed in this company from the store, to the regional manager, the customer service and most of all the finance department, this is the level of service they provide,make you wait from November for a refund and then lie to you it has been paid into your account but can't provide you with proof of payment
0
Replies (0)SP
Siena P
1 reviews | Active since Jan 2020
12 Jan 2026, 09:11
Bad service and inconsiderate
sent me Old wornout shoes but I bought new ones,I'm disappointed i called countless times for solution even said if they don't want to send courier for recollection they can refund atleast 60%of the cost of the new shoes I should have got .but still nothing, there's none of the stores nearby so I'm stuck and upset. Mind you I can't sent shoes back because I'd have to pay courier of the money I don't have,no email yet from them.I wish I could attach photos but no option for that for everyone to see, I've been patient perhaps I should let my neighbor post about this on social media as well.😡
Helpful (0)
|Replies (0)SP
Siena P
1 reviews | Active since Jan 2020
12 Jan 2026, 09:11
Bad service and inconsiderate
sent me Old wornout shoes but I bought new ones,I'm disappointed i called countless times for solution even said if they don't want to send courier for recollection they can refund atleast 60%of the cost of the new shoes I should have got .but still nothing, there's none of the stores nearby so I'm stuck and upset. Mind you I can't sent shoes back because I'd have to pay courier of the money I don't have,no email yet from them.I wish I could attach photos but no option for that for everyone to see, I've been patient perhaps I should let my neighbor post about this on social media as well.😡
0
Replies (0)MP
Mpolokeng P
1 reviews | Active since Jan 2020
12 Jan 2026, 09:04
YDE irresponsible bad service
They sent me Old wornout shoes but I bought new ones,I'm disappointed i called countless times for solution even said if they don't want to send courier for recollection they can refund atleast 60%of the cost of the new shoes I should have got .but still nothing, there's none of the stores nearby so I'm stuck and upset. Mind you I can't sent shoes back because I'd have to pay courier of the money I don't have,no email yet from them.I wish I could attach photos but no option for that for everyone to see, I've been patient perhaps I should let my neighbor post about this on social media as well.😡
Helpful (0)
|Replies (0)MP
Mpolokeng P
1 reviews | Active since Jan 2020
12 Jan 2026, 09:04
YDE irresponsible bad service
They sent me Old wornout shoes but I bought new ones,I'm disappointed i called countless times for solution even said if they don't want to send courier for recollection they can refund atleast 60%of the cost of the new shoes I should have got .but still nothing, there's none of the stores nearby so I'm stuck and upset. Mind you I can't sent shoes back because I'd have to pay courier of the money I don't have,no email yet from them.I wish I could attach photos but no option for that for everyone to see, I've been patient perhaps I should let my neighbor post about this on social media as well.😡
0
Replies (0)MS
Mantsi S
1 reviews | Active since Jan 2020
8 Jan 2026, 21:41
Yde online order went wrong
I had the worst experience ever with this store. I ordered a dress for Christmas online cash, they then promised to deliver it within 5 to 7 working days, but guess what it was delivered 5 January 2026. During that time when i attempted to contact them to enquire about my order, the phone would ring unanswered, whatsapp not responded to days on end. I was left so frustrated and out of anger when the order arrived I returned it back to the store, and to my worst nightmare they did not refund my money immediately, instead they said it will take more than 7 days for me to be refunded meanwhile they have taken their garment back and could possibly sell it to the next customer whilst I wait. I am not even certain I will be refunded at all, as the refund process was even done incorrectly by two customer consultants who seemed to not know the process. They kept on questioning each other throughout the process, canceling and starting all over, and I was told as per custom I was supposed to receive a confirmation sms acknowledging my refund, but I got no such. I do not want to lie, I never want to have anything to do with this store ever! Does anyone know where i can lodge a complaint against them, because I want my refund and I will not wait for 10 days, this was never communicated to me, I refuse to accept it.
Helpful (0)
|Replies (0)MS
Mantsi S
1 reviews | Active since Jan 2020
8 Jan 2026, 21:41
Yde online order went wrong
I had the worst experience ever with this store. I ordered a dress for Christmas online cash, they then promised to deliver it within 5 to 7 working days, but guess what it was delivered 5 January 2026. During that time when i attempted to contact them to enquire about my order, the phone would ring unanswered, whatsapp not responded to days on end. I was left so frustrated and out of anger when the order arrived I returned it back to the store, and to my worst nightmare they did not refund my money immediately, instead they said it will take more than 7 days for me to be refunded meanwhile they have taken their garment back and could possibly sell it to the next customer whilst I wait. I am not even certain I will be refunded at all, as the refund process was even done incorrectly by two customer consultants who seemed to not know the process. They kept on questioning each other throughout the process, canceling and starting all over, and I was told as per custom I was supposed to receive a confirmation sms acknowledging my refund, but I got no such. I do not want to lie, I never want to have anything to do with this store ever! Does anyone know where i can lodge a complaint against them, because I want my refund and I will not wait for 10 days, this was never communicated to me, I refuse to accept it.
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Replies (0)VN
Vuyokazi N
1 reviews | Active since Jan 2020
29 Dec 2025, 18:39
Very disappointed and they lost a loyal customer..
Bought an amber brand dress whick cost R699.00 at YDE greenacres, gqeberha in January 2025, wore it for the first time last week and noticed the fabric is tearing al***** and they won't take it back because of their stupid 6 months return policy
Helpful (0)
|Replies (0)VN
Vuyokazi N
1 reviews | Active since Jan 2020
29 Dec 2025, 18:39
Very disappointed and they lost a loyal customer..
Bought an amber brand dress whick cost R699.00 at YDE greenacres, gqeberha in January 2025, wore it for the first time last week and noticed the fabric is tearing al***** and they won't take it back because of their stupid 6 months return policy
0
Replies (0)ZJ
Zendra J
1 reviews | Active since Jan 2020
22 Dec 2025, 15:10
ONLINE ORDER FRUSTRATIONS!!!
Ordered online, as stock was available after order placed they had to source stock. No updates on delivery. I got an sms I will receive parcel today but no one showed up, no calls, no sms's. Furthermore the jumpsuit does not fit well as if it had been worned out. NEVER ordering online EVER again. Poor poor service
Helpful (0)
|Replies (0)ZJ
Zendra J
1 reviews | Active since Jan 2020
22 Dec 2025, 15:10
ONLINE ORDER FRUSTRATIONS!!!
Ordered online, as stock was available after order placed they had to source stock. No updates on delivery. I got an sms I will receive parcel today but no one showed up, no calls, no sms's. Furthermore the jumpsuit does not fit well as if it had been worned out. NEVER ordering online EVER again. Poor poor service
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Replies (0)