H
Hendricka
Active since Aug 2023
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Worst customer service from Fourways mall and poor online collection process
I am writing to express my dissatisfaction regarding the experience I had following my recent online order: I placed my online order on 5 March 2026 and received an email confirmation indicating that the order would be delivered within 5–7 working days. However, on 10 March, I received my first notification indicating that my order had arrived for collection, only to discover that only one of the five items I had ordered was available. While I understand that items may be sourced from different retail stores, it would have been helpful to receive a clear notification specifying that only one item had arrived, rather than the impression that the full order was ready. This would have allowed me, as your customer, to wait until the entire order had arrived before making the trip to the store. When I later received another notification indicating that my order had arrived, I assumed that the remaining items were ready for collection. Unfortunately, during this visit I had forgotten my ID document and was informed that I could not collect the order without it. This situation was particularly frustrating because during my first visit, I had my ID and order details, yet I only left with one item and was not advised about the remainder of the order. As a result, I had to return home without the rest of my order to retrieve my ID to comply with the collection requirements. From a customer perspective, this felt inconsistent and unnecessarily inconvenient. I believe this is not the type of service experience your customers would expect. I also had a certified copy of my ID, which was issued less than two months ago, but this was unfortunately not accepted. This raises additional concerns for me. For instance, if a customer were to lose their ID while waiting for an order, they would potentially be unable to collect their purchase until a replacement ID is issued by Home Affairs, which could take 4–8 weeks. I am really taken back and very unhappy with how all this unfolded.
0 replies
17 months ago
***** AND *********** VODACOM EMPLOYEES
On the 8th November 2024 i purchased a voucher meal on my vodapay app, paying with my bank card. The same day i didn't receive the voucher code. I then waited for 24 hours before i made a call to vodacom customer care number 082 135, which was the beginning of the horrific service. Sarah Mabi loaded the case on Saturday the 9th November for investigation, her level of incompetence and minimal knowledge of how to handle the query was unacceptable. I then received a reference and was advised i will get feedback within 4 days. On Wednesday the 13th November 2024 @ 8h38, i received a call from Marius Swart, whom advised he doesn't know why the call was logged as they were just supposed to issue a new voucher code. He then said, he will request they provide a new voucher code before close of business. Thursday still i received nothing, I followed up, only to be assisted by Mpho, whom promised to call back as he also didn't understand the issue. Friday the 15th , the issue still not resolved, i called again only to speak to a manager whom made me feel like i was the one at fault and should have known what information to provide to fast process the query. I was called back around 12h00, transferred to vodabucks , spoke to Mikateko Simeya, whom advised expired as it is now 7days without resolution, she cant help me, she was very rude and dismissal, and said she cant help me and transferred me back to vodapay. My question is, why report ***** to a company that is committing *****, Vodacom employees are of no help, while money went off my bank account? . Their employees level of incompetence is unacceptable , and still no one has told me what is the way forward. DONT BUY ON VODA APP, BECAUSE IF YOU DO, AND THEY DONT GIVE YOU YOUR VOUCHER CODE, YOUR ON YOUR OWN.
112 replies
23 months ago
*****ulent transaction with no feedback from bank
On Monday the 6th May 2024 i received *****ulent notifications of purchases being made from my debit card in North America while i was at the office in Sandton, the transactions were made around 9h00 and i only got to see them after 10h00 as i was in meetings. I then called FNB ***** department, I WAS ON HOLD FOR 65 MINUTES, i got through to ANTONY ELMARIE whom was not very friendly/kind, explained my situation, and she advised i will receive an email with case number with 24 hours. 48 hours went by and i called only to be told the case number is generated within 48 hours, but surprisingly it was still not generated due to system issues. I got through to Dladla Siphelele, whom advised she will request ELMARIE to call me back with the case number or inform me as to why it took so long to generate the case number. Elmarie still never called me back same Wednesday the 8th May 2024. On the 9th May 2024 again followed up with a phone call, as i was so frustrated as to why my trusted bank was not willing to help me, i then got through to Nonhlanhla, whom provided me with the case number and advised it was only updated that very same morning of the 9th May 2024, why only then, how so, as called 3 days earlier? My biggest concern is only the 9th May 2024, the transaction was reflecting on my transactional statement, prior it was showing pending, why couldn't my bank do anything about it within those 3 days?, why did it have to take me calling 4 times to get a case number? How does my card get cloned if i haven't done online transaction in over 6 months? Why do i have to constantly call to get an update? I am honestly disappointed in the poor level of service i received from the first point of contact Elmarie. She showed no remorse, no empathy, as i had lost thousands to ****mers. And to date i still haven't heard from my bank as how far they are with their investigations. At this point I'm disgusted by this bank, i want nothing to do with them and considering switching banks. Anyone wanting to move to FNB, PLEASE DONT, as you fall victim of a **** and never get assistance of any form.
53 replies
23 months ago
*****ulent Transactions with no help from my bank
On Monday the 6th May 2024 i received *****ulent notifications of purchases being made from my debit card in North America while i was at the office in Sandton, the transactions were made around 9h00 and i only got to see them after 10h00 as i was in meetings. I then called FNB ***** department, I WAS ON HOLD FOR 65 MINUTES, i got through to ANTONY ELMARIE whom was not very friendly/kind, explained my situation, and she advised i will receive an email with case number with 24 hours. 48 hours went by and i called only to be told the case number is generated within 48 hours, but surprisingly it was still not generated due to system issues. I got through to Dladla Siphelele, whom advised she will request ELMARIE to call me back with the case number or inform me as to why it took so long to generate the case number. Elmarie still never called me back same Wednesday the 8th May 2024. On the 9th May 2024 again followed up with a phone call, as i was so frustrated as to why my trusted bank was not willing to help me, i then got through to Nonhlanhla, whom provided me with the case number and advised it was only updated that very same morning of the 9th May 2024, why only then, how so, as called 3 days earlier? My biggest concern is only the 9th May 2024, the transaction was reflecting on my transactional statement, prior it was showing pending, why couldn't my bank do anything about it within those 3 days?, why did it have to take me calling 4 times to get a case number? How does my card get cloned if i haven't done online transaction in over 6 months? Why do i have to constantly call to get an update? I am honestly disappointed in the poor level of service i received from the first point of contact Elmarie. She showed no remorse, no empathy, as i had lost thousands to ****mers. And to date i still haven't heard from my bank as how far they are with their investigations. A new card was ordered as i had to block and cancel the old one, but i was billed R150 for card replacement and was never advised of the cost by Elmarie. At this point I'm disgusted by this bank, i want nothing to do with them and considering switching banks. Anyone wanting to move to FNB, PLEASE DONT, as you fall victim of a **** and never get assistance of any form. Regards Hendricka
106 replies
23 months ago
Incorrect Billing and refund not processed
Good day An incorrect amount went off my bank account on the 25th April 2024. I called planet fitness on the 26th April 2024 and spoke to Dineo, whom I advised I was billed incorrectly an amount on R999 she confirmed I was correct, and she will have to request for it to be corrected and my account will be credited. I then requested a refund and not my account to be credited, which she advised will take 15 days for the refund to be processed and reflect in my bank account. On the 16th May I followed up, spoke to Queen Khumalo, whom advised the refund wasn't processed, but my May 2025 fee was deducted from the credit and only a balance of R479 was left, which was not my initial request An unauthorized amount was taken, and my refund request wasn't honored? How?. May I request the full refund of R749 immediately, and the correct amount be debited every month. If not done, kindly cancel my membership with no liability as the company failed to honor your end. I requested the supervisor Nokuthula Rapholo to call me on the 16th May 2024 , to date i am still waiting for her call, the call centers agent advised they are not allowed to provide their work emails for complaints, how are we even to complain?. I am so disappointed with the level of incompetence received from you call center and "supervisors". You treat customers like numbers and nothing else. I want my refund ASAP and cancellation on my membership, i will jog on road, seing that this is how you treat clients. Regards Hendricka
106 replies
32 months ago
I was assisted my Mongezi at retention department by Iwyze insurance, his work is remarkable
I was assisted my Mongezi at retention department by Iwyze insurance, his work is remarkable. He really care's about those that he interact's with and seem to take his time to offer the best he can . Thank you so much for your excellent customer service. It's rear to find In the industry today. Hendricka Modiba
0 replies
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5 Star
1 (16.666666666666668%)
4 Star
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3 Star
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2 Star
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1 Star
5 (83.33333333333333%)