CB
Chanel B
Active since Sep 2019
3
Reviews
0
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Reviews
3 reviews5 months ago
Mouldy milkbones, limited response from Marlton's
On 7 Nov I sent Marlton's a message about their milkbones dog snack, after I opened a bag of it that I bought the week before and noticed mould on some of the milkbones. The expiry date on that pack was 17 Oct 2026. I got a reply from them three days later (10 Nov) asking for photos of the batch number and proof of purchase, which I sent on the same day. On 18 Nov I sent a follow up together with more photos of other mouldy milkbones I saw in the same shop where I bought the previous bag - - the products had not been pulled yet. Received no reply thus far - today's date is 25 Nov. On 21 Nov I visited the same shop and still found mouldy milkbones. I then reported it to the shop management. Apparently Marlton's does not see the urgency in pulling mouldy dog snacks from shelves.
0 replies
80 months ago
Membership suspended without client's knowledge
Because of the maladministration by Discovery of our account my husband and I were without medical coverage for months and we did not even know it. I was a client of Discovery for approximately 10 years. I recently started working at a small private company who sporadically gets paid late by their clients, hence my salary was paid in late a few months this year. I organised for the debit orders to go through to Discovery whenever I got paid for my medical aid though and every month those debit orders were caught up within the month they were due. EACH TIME this was the turn of events I recieved an email from Discovery stating that our membership had been unsuspended (they suspend it within a few days of not receiving payment). I NEVER cancelled our membership, it was simply a case of late payment, being caught up within the month it was due. To my surprise I recieved a payout of a few months' debit orders from Discovery almost two weeks ago. Upon inspection I realised they also had not ordered the debit order for August from their side. I immediately enquired about this and initially got a response from one of their agents that did not clear up any of the confusion for me. I replied and asked the agent to please actually READ what I wrote in my enquiry, and eventually it came to light that they had permanently cancelled our membership in APRIL already, without notifying me and while still deducting debit orders. All the while they assured me in emails that my membership had been unsuspended when I caught up my payments (which like I said happened within each applicable month). I am shocked that we were placed under the impression that we had coverage while we did not. What if we had a medical emergency? I have now been trying to get a membership certificate out of them stating my membership up to last week, when I found out my membership was cancelled, so I don't have to pay penalties at my new medical aid (as I am definately not staying loyal to Discovery any longer). I have not had success as of yet. This event made me feel extremely disrespected as a client. Health coverage is a very serious matter not to be handled in such a manner as was my case.
105 replies
80 months ago
"Open dispute" link not operational on android app
I did not recieve some of my ordered products and the "open dispute" link is not working on the android app for me to claim my money back from the supplier. I have tried in vain to contact Aliexpress about this. I have updated the app but it still says "under construction" when I click on "open dispute". I struggled a lot to get hold of an online chat agent and when I finally did, the person could not help me. I was a big supporter of Aliexpress but if it is so difficult to lay a complaint about a system error on their part, then it becomes too big of a risk for me to keep supporting them.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)