Galxboy
1.5|82 reviews
Responds in 246 hours 30 min
Z
Zanele
1 reviews | Active since Member
04 Dec 2025, 06:22
Bad service
I bought a t-shirt on Black Friday. It's too big, and mind you, I still have the receipt. I just needed to change the size, not even a design. They do not want to exchange it. I am so disappointed in this brand. I will alter the t-shirt and never buy from them again.
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Replies (53)Galxboy's replyOfficial
23 Dec 2025, 09:26Thank you for your feedback. We understand your disappointment. Please note that our no exchange and no refund policy was clearly communicated prior to purchase and is stated on our website, in the confirmation email, and in all related communications, including during our Black Friday sale. Unfortunately, we are therefore unable to process exchanges. We appreciate you taking the time to share your experience.
Best regards,
Galxboy's reply23 Dec 2025, 09:26
Official
Thank you for your feedback. We understand your disappointment. Please note that our no exchange and no refund policy was clearly communicated prior to purchase and is stated on our website, in the confirmation email, and in all related communications, including during our Black Friday sale. Unfortunately, we are therefore unable to process exchanges. We appreciate you taking the time to share your experience.
Best regards,