Z
Zanele
Active since May 2025
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
Unfair Treatment with Phone Claim
'm unhappy with how my phone claim was handled. I claimed my phone for replacement, but now you're saying it won't be approved due to the 30-day rule. Here's the issue: - People who claimed after me have already been approved and got their phones. - I've always paid my insurance on time and never missed a payment. - I need my phone for work, and not having it is causing problems. My questions: - How does the 30-day rule work? - Does it apply differently to some customers? - Why are people who claimed after me approved, but not me? I'm paying for insurance to have a replacement when needed. Not having a phone for a month isn't helpful.
333 replies
4 months ago
Bad service
I bought a t-shirt on Black Friday. It's too big, and mind you, I still have the receipt. I just needed to change the size, not even a design. They do not want to exchange it. I am so disappointed in this brand. I will alter the t-shirt and never buy from them again.
53 replies
11 months ago
**** SERVICE
Dear APM I am writing to express my extreme disappointment and frustration with the behavior of one of your drivers on 1 June. I boarded the bus from Queenstown to Johannesburg and was expecting a safe and comfortable ride. However, the experience turned out to be quite unpleasant. The bus was severely overcrowded, with more than the recommended capacity, and we were instructed to sit on the floor. When we tried to sit in a particular space next to the driver, he rudely informed us that it was his "sleeping space" and we couldn't sit there. He gave us an ultimatum: either sit in the passage or get left at the station with no further arrangements. This kind of behavior is unprofessional and unacceptable. Furthermore, I believe the overcrowding was a result of poor planning. It seemed that passengers from the 5 pm and 8 pm schedules were mixed, which led to the overload and put our lives at risk. This is inexcusable and raises serious concerns about your company's safety protocols. Additionally, during the trip, the radio was playing at an excessively loud volume, and the driver didn't seem to care that it was disturbing passengers, including elderly people who were trying to converse or rest. What's even more disturbing was his manner of speaking to passengers. When I questioned the arrangement, he spoke to me in a condescending tone, as if he was doing me a favor by allowing me to sit on the floor despite having paid R420 for the trip. I found this to be extremely disrespectful, especially considering the fare charged was already R70 more than the R350 advertised on your website. I strongly believe that your staff, particularly drivers, need training on customer service and conflict management. Passengers like me who pay for services expect to be treated with dignity and respect, regardless of the circumstances. I hope you will take immediate action to address this issue and ensure that your staff provide a better experience for passengers in the future. I hope you will take these matters seriously and take necessary actions. I look forward to hearing from you soon.
0 replies
11 months ago
Tumelo Molele was ve...
Tumelo Molele was very helpful
58 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)