Disappointed at the quality of shoes and the treatment i received at the Stores and no response via email.

I bought the Galxboy Thong end of August, in November i sent an email to say they are peeling off i did not get any response or help. i went in store Rosebank in December i was told to bring the shoe in the shoe was originally bought at Sandton City, Lelo the sales rep at Rosebank mall after she saw the pictures of the shoes and emails i have previously sent she said if you had the shoe today i was going to change it for you and in fact you can go to any GXB store they will change it, I asked her dont i need to log anything via the store maybe a reference so i know my case will be handled she said no, i said ill come through in the next couple of days. i went to Sandton City spoke to Luyolo or Luyanda i dont remember his name well a very rude representative of the store he gave me attitude, when i came in i explained the whole issue and that i sent emails and also asked Lelo from Rosebank mall. he was like he does not have size 8 he has 9 he is checking with other shops if they have size 8 so i can go there, while he was calling I tried on the size 9 it was fine i then told him you know what i will take size 9, he then said ok went to the back for like a long time and when he comes back he says he is waiting for management to get back to him. I told him but you were willing to change if you had the size and at rosebank i was told i could change it, he gave me attitude and said he is not involved on what was said at Rosebank he then said he is escalating it till today i have never got feedback regarding my query. I then went to Rosebank mall. and then Lelo called Zama the manager to do the change when Zama got there she advised stock is not the same store if it was her store she would be gladly to change it, i was like but that is not what Lelo told me. she said the only problem now is that it is the 31st and the office is closed i can not get through to head office i need to come back on Monday, i'm like but now i ma up n down my petrol driving around being told different stories i have the platform shoes which are very strong, i never had a problem with your other items but today i'm being treated so unfair like this. I am very disappointed.