Self-Exclusion Failure – Gauteng Gambling Board Not Enforcing Own Process

I am lodging this complaint regarding the failure of the Gauteng Gambling Board’s self-exclusion process and the serious consequences this has had for my family. My sister has a severe gambling addiction. For months she has neglected her basic responsibilities, including providing for her child, paying only school fees and nothing else during December and January. The situation has caused significant emotional and financial strain on our family. When confronted, she assured us that she had completed and submitted a self-exclusion application 28th of July 2025 with the Gauteng Gambling Board to be barred from gambling venues and platforms. We re**** on this assurance, believing the official process would offer at least some level of protection. Despite this, she is still able to gamble online without any restriction. This raises serious concerns: Either the self-exclusion application was not processed correctly, or There is no effective enforcement or monitoring of online gambling platforms, or The self-exclusion system itself is fundamentally flawed. Self-exclusion is meant to protect vulnerable individuals and their families. When it fails, the damage is real and immediate. In this case, a child is directly affected. I am requesting: A clear explanation of how self-exclusion is enforced, particularly for online gambling. Confirmation of whether the application was received and actioned. Immediate intervention to prevent further gambling access. This is not just a personal issue — it is a public responsibility failure. If the Gambling Board promotes self-exclusion as a safeguard, it must actually work. I expect a formal response and accountability.