Gammatek- Body Glove Screen Protector - Anti finger print products

I purchased a Body Glove Screen Protector from Vodacom Hillcrest Corner. Firstly the Vodacom staff had no clue as to “Anti-Fingerprint” & “Oleophobic”. I had a choice of products from 100.00 upto 399.00. I asked the lady for a protector for my iPhone XS that would not leave Finger Prints. She advised me on many products and eventually I ended up reading the product descriptions and made my own decision to purchase “Body Glove Tempered Glass Screenguard” for 199.00. The sales person applied the glass to my phone and I realised immediately after touching the screen it left finger prints all over the screen, in fact as much as it did without a screen guard. I asked them straight away for the Manager who was off that Saturday and then asked for the Representative for Body Glove. They told Me it was Gammatek and have me the number. I immediately looked them up and sent an email to them explaining my disappointment that they advertised a product with a specific purpose/function however it did not do this. Anyway, the following week Matthew called me and I must say he was very pleasant and seemed pretty helpful. I explained to Matthew that my son had just cracked my previous guard and I needed to get a new one quickly hence purchasing from Vodacom. He told me this specific screen protector was not anti-fingerprint and we left it at that. I then read the box and called him and sent him a pic on WhatsApp showing that it clearly stated the protector said “Anti Finger print & Oleophobic coated”. He couldn’t answer me and SAI he would investigate this and come back to me. My trail of messages below: Me:Morning Matthew, any feedback as yet? Matthew:Hi Dean, I did get the answer but lost your number till you messaged me now. (3 to 4 weeks later). Me: No probs I just had a follow up note to contact you. Matthew:The box says anti fingerprint & Oleophobic coating which means the coating helps fingerprints wipe off easy. (I nearly flipped my lid at this ridiculous response) Me: I sent him a screen grab of the box again which clearly says Anti finger print & Oleophobic coating. Matthew: It means it has a wipe away easy coating. Matthew: You will notice our glass guards leave a lot less fingerprints and marks than the normal glass. (This is not true. The protector I purchased left exactly the same amount of finger prints and smudges as the naked screen. No difference at all.) Note: come on Matthew, only an idiot would be fooled by this response. This is not the true meaning of Anti Fingerprint and/or Oleophobic.

I then sent Matthew some screen grabs from a specific expert on this topic from Germany, “ Oleophobic layer

Mirrors the touch and feel of your original screen and adds an anti-bacterial and anti-fingerprint coating as well.”

“ The anti-fingerprint effect means that fingerprints on the surface cannot be seen at all by the naked eye, or only very slightly. Although the fingerprint is actually on the surface, it is essentially “invisible“.”

https://www.ifam.fraunhofer.de/content/dam/ifam/en/documents/Adhesive_Bonding_Surfaces/plato/anti-finger_en_fraunhofer_ifam.pdf

In summary: What is my desired outcome? Either e full refund or even better a product offer from Gammatek of a Screen Protector that at least lives up to its descriptive purpose, I.E. Anti Finger print-considerably reduces finger prints in the device surface after application. So Mr Matthew, if you intend on contacting me again, kindly revise your story and your offer and let’s get this sorted out and move on. I have no doubt that Gammatek essentially pride themselves on ensuring their customers are given the absolute best resolutions.

Note/NB: If a product uses terminology to enhance the sell-off potential then at least market a product that minutely lives up to that “Catch phrase”. Note for Public-I have no doubt that Gammatek sell awesome products however in this specific case the Company representative did not provide a noteworthy argument in a specific Body Glove product and his response and process of assisting a customer in light of their customer service statement “Gammatek Customer Service: We pride ourselves on exceptional customer service and ensure that our entire team possesses an ethos of “going the extra mile” for customers. Thanks”, the response and service I received just does not go hand in hand with their statement.