DB
Dean B
Active since May 2012
12
Reviews
0
Industries
Reviews
12 reviews11 months ago
The agent was very helpful and communicative
The agent was very helpful and communicative. He was able to converse in a professional manner as well as come across as friendly and respectful.
58 replies
17 months ago
Lee- Chené was exem...
Lee- Chené was exemplary in that she took on a potentially volatile situation and managed to turn it around by applying a calming style of communication and making the effort to escalate then interact with her senior and then come back to me with a man acceptable solution.
56 replies
17 months ago
Masquerade Customer Service Turnaround
I would like to extend my heartfelt thanks to Amy from Masquerade for her prompt and professional response to my recent email. Although she was unable to get back to me earlier due to unforeseen circumstances, I truly appreciate her effort to address my concerns with such diligence. Amy approached the situation with a level of understanding and commitment that speaks volumes about her dedication to customer service. Through her actions, she not only resolved the issue amicably but also ensured that all parties involved walked away satisfied with the outcome. I generally prefer not to take to social media to highlight situations like this, as I believe in addressing concerns directly. However, I feel it is important to acknowledge the exemplary way Amy handled my case. Her professionalism and ability to navigate challenges effectively reassured me as a customer. Once again, I am grateful for her assistance and support; it certainly makes a difference when someone goes the extra mile to resolve an issue. Many thanks to Amy and the team at Masquerade for their outstanding service!
0 replies
17 months ago
Masquerade-rigid, unsympathetic customer service
Below is my first comms to Masquerade: “Please could someone assist me. I took my daughter to both your stores this afternoon for a couple of items she required. My daughter is 12 and after being assisted she hired two items and purchased three items. (Please see attached) I have a problem in that when I dropped her off at her moms in Pretoria her mom went ballistic at me asking how could I allow my daughter and her friend to wear a Corset. Quite innocently I believed it to be a fancy dress for next weekend and my daughter was going as a rabbit from Alice in Wonderland.” Below is the first response I received from Amy from Masquerade: “ I completely understand your situation regarding the costumes not being used. However, once costumes are hired out, they are taken off our shelves and cannot be rented to other customers. Our policy is to treat all hired items as being in use, regardless of whether they were worn or not. We rarely consider refunds unless items are returned on the same day, and we are notified in advance. I truly empathize with your situation, but we need to maintain this policy to ensure fairness to all our customers and the viability of our business. Unfortunately, I cannot offer a refund for the hire itself. However, I would be happy to refund any accessories you may have purchased.” This was all very well and I absolutely understand their policy, however, I did reach out to Masquerade the very same day I had hired the two corsets and I am really disappointed that given the circumstances, along with the fact that I made contact with them the very same day, that they would have at least considered offering a voucher. Amy responded to my mails once and after mailing her now for 3 weeks, not one response. Masquerade certainly hold a large share of the market in this industry and I am sure my grievance will not matter; but I would like to put this out there.
0 replies
27 months ago
Franklin Jaftha assi...
Franklin Jaftha assisted me and was extremely competent and helpful and had a good ability in representing King Price and turning a frustration I had into a positive outlook.
58 replies
37 months ago
Gemini Motor Spares - non existent customer service and/or response
I was referred to Gemini as they import genuine Toyota parts which i needed for a Toyota Landcruiser. I called, i called, i got through to accounts who transferred me to sales and waited and waited and waited. I was then cut off. This went on for an entire business day. I eventually connected with three of their Whatsapp numbers - +27 72 530 3607/+27 71 107 2286/+27 76 700 6241. Still no joy after sending VIN. pics, description of parts etc. I called in first thing the next morning and spoke to an Indian man. He told me they had my details and the salesperson i was dealing with would assist me. I then sent many messages to this salesperson and the other numbers, no response. After my rant, my conclusion is this, they dont care about customer service or about any customers. They rely on walk in trade which is a challenge if you are out west or in other areas as they only have the one outlet. I have no idea how they remain in business, but then again i suppose time will tell. I would not recommend this company at all. I eventually went to Goldwagen and although not necessarily original, i spent close on 10k for a Landcruiser 4x4 used for cross-border trips and i will continue to use the likes of Goldwagen and similar purely because they were prepared to take my call and efficiently respond with availability and prices.
0 replies
75 months ago
King Price - Riando Hernandez - exceptional client service
Riando Hernandez- exceptional service as well Riando saved my 500.00 due to an error in my premium. Helpful, as well very informative and Riando’s knowledge of KP policies and procedures and understanding of the industry allowed me to make the right choices wrt my policy with KP. Thanks Riando.
56 replies
78 months ago
Noteworthy Turnaround
I experienced an u desirable start when purchasing then having to deal with Gammatek however the service recovery was Tops and situation was resolved. #BlackFriday
0 replies
79 months ago
Gammatek- Body Glove Screen Protector - Anti finger print products
I purchased a Body Glove Screen Protector from Vodacom Hillcrest Corner. Firstly the Vodacom staff had no clue as to “Anti-Fingerprint” & “Oleophobic”. I had a choice of products from 100.00 upto 399.00. I asked the lady for a protector for my iPhone XS that would not leave Finger Prints. She advised me on many products and eventually I ended up reading the product descriptions and made my own decision to purchase “Body Glove Tempered Glass Screenguard” for 199.00. The sales person applied the glass to my phone and I realised immediately after touching the screen it left finger prints all over the screen, in fact as much as it did without a screen guard. I asked them straight away for the Manager who was off that Saturday and then asked for the Representative for Body Glove. They told Me it was Gammatek and have me the number. I immediately looked them up and sent an email to them explaining my disappointment that they advertised a product with a specific purpose/function however it did not do this. Anyway, the following week Matthew called me and I must say he was very pleasant and seemed pretty helpful. I explained to Matthew that my son had just cracked my previous guard and I needed to get a new one quickly hence purchasing from Vodacom. He told me this specific screen protector was not anti-fingerprint and we left it at that. I then read the box and called him and sent him a pic on WhatsApp showing that it clearly stated the protector said “Anti Finger print & Oleophobic coated”. He couldn’t answer me and SAI he would investigate this and come back to me. My trail of messages below: Me:Morning Matthew, any feedback as yet? Matthew:Hi Dean, I did get the answer but lost your number till you messaged me now. (3 to 4 weeks later). Me: No probs I just had a follow up note to contact you. Matthew:The box says anti fingerprint & Oleophobic coating which means the coating helps fingerprints wipe off easy. (I nearly flipped my lid at this ridiculous response) Me: I sent him a screen grab of the box again which clearly says Anti finger print & Oleophobic coating. Matthew: It means it has a wipe away easy coating. Matthew: You will notice our glass guards leave a lot less fingerprints and marks than the normal glass. (This is not true. The protector I purchased left exactly the same amount of finger prints and smudges as the naked screen. No difference at all.) Note: come on Matthew, only an idiot would be fooled by this response. This is not the true meaning of Anti Fingerprint and/or Oleophobic. I then sent Matthew some screen grabs from a specific expert on this topic from Germany, “ Oleophobic layer Mirrors the touch and feel of your original screen and adds an anti-bacterial and anti-fingerprint coating as well.” “ The anti-fingerprint effect means that fingerprints on the surface cannot be seen at all by the naked eye, or only very slightly. Although the fingerprint is actually on the surface, it is essentially “invisible“.” https://www.ifam.fraunhofer.de/content/dam/ifam/en/documents/Adhesive_Bonding_Surfaces/plato/anti-finger_en_fraunhofer_ifam.pdf In summary: What is my desired outcome? Either e full refund or even better a product offer from Gammatek of a Screen Protector that at least lives up to its descriptive purpose, I.E. Anti Finger print-considerably reduces finger prints in the device surface after application. So Mr Matthew, if you intend on contacting me again, kindly revise your story and your offer and let’s get this sorted out and move on. I have no doubt that Gammatek essentially pride themselves on ensuring their customers are given the absolute best resolutions. Note/NB: If a product uses terminology to enhance the sell-off potential then at least market a product that minutely lives up to that “Catch phrase”. Note for Public-I have no doubt that Gammatek sell awesome products however in this specific case the Company representative did not provide a noteworthy argument in a specific Body Glove product and his response and process of assisting a customer in light of their customer service statement “Gammatek Customer Service: We pride ourselves on exceptional customer service and ensure that our entire team possesses an ethos of “going the extra mile” for customers. Thanks”, the response and service I received just does not go hand in hand with their statement.
105 replies
87 months ago
M5 Sports and Mark Andrews repeatedly avoid sorting out a genuine client complaint over many months
On 25.09.2018 I sent an email to Mark Andrews along with detailed pics of 3 pairs of Everlast Sneakers I had ordered that were basically falling apart or the wear and tear on the soles as well as the separation of the sole edging glue coming apart. Mark advised me the following “Please note that my email address has changed to ********** I then sent the email to this address. I responded with the following message : “ Dear Mark or Ragar, I trust you could lend some expert advice or your opinion? I have been back in SA since April 2018 and in this period i have purchased 4 pairs of Everlast Sneakers from some Italian shoe shop in Hillcrest Corner Shopping Centre. (Sorry cannot remember the name, i threw all the slips away because the owner there is not interested in assisting any customers after 7 days) The problem i have is that within 2 to 3 months the Everlast shoes begin gaping on either side near the fronts as well as the soles wear out extremely quickly. Not something i would have expected from a well known Brand like Everlast. Purchased in April: Pair 1 Red Everlast low cut. Thrown away as too damaged. Purchased in May: Pair 2 Red Everlast low cut. Purchased in July: Pair 3 Blue Everlast Boot cut. Purchased in September: Pair 4 Grey Everlast Boot cut. Black Tomy's: Purchased 3 years ago at Richdens Bata - still 100% - China import by Bata. North Star: Purchased 1 year ago in Sri Lanka, seems to have the same problem as Everlast. Adidas: Purchased over 3 years ago: Living upto its name. In summary: I really like your brand and would like to continue purchasing them however at a pair per three months or less, so it seems the track record is not that great. My question: are you able to assist in either repairing or replacing these shoes?” Mark responded on 27.09.2019: “Hi Dean, Richard Agar will be able to assist you or at least put you in touch with the correct licensee who imported the Everlast Shoes. Regards, Mark Andrews M5 Sports Group Tel: +27 (0)31 ********** ” I then sent numerous email with no responses from Mark or Richard. Then on 18.12.2018 I sent Mark this email and to date still no response: “Dear Mark, I have left this for a couple of months following my emails to Richard and I am a little concerned that to date I have had absolutely no feedback from Richard, not even a reply. Granted, this is not a life or death issue however I have followed thus far the correct course of having this matter dealt with and although this only concerns a couple of pairs of sneakers, I would still like a resolve on this matter. I may have mentioned in my original correspondence that a pair of sneakers should not normally have a lifespan of such a short period and I am still curious to find out as to why the soles and bonding on these items did not withstand normal wear and tear compared to other brands of similar sneakers. Like a lot of us you are probably gearing down for some much deserved family time and I would appreciate if my matter could be addressed in the New Year.”
0 replies
Review Distribution
5 Star
6 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (16.666666666666668%)
1 Star
4 (33.333333333333336%)