G
Gammatek
Unclaimed Business
G
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDG
Daniel G
1 reviews | Active since Jan 2020
10 May 2024, 11:09
********* warranty practice
I bought a case through Cellucity from Gammatek and it showed signficant wear & tear within a few weeks. They declined the warranty claim despite obvious signs of the case not holding up as per promise. R1000 later and I'm stuck with a worn down defective case in a month of ownership. Won't be supporting them again.
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Daniel G
1 reviews | Active since Jan 2020
10 May 2024, 11:09
********* warranty practice
I bought a case through Cellucity from Gammatek and it showed signficant wear & tear within a few weeks. They declined the warranty claim despite obvious signs of the case not holding up as per promise. R1000 later and I'm stuck with a worn down defective case in a month of ownership. Won't be supporting them again.
0
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Anita C
1 reviews | Active since Jan 2020
22 Jun 2022, 07:16
Pathetic quality cellphone cases!
Long story short. I purchased a UAG PYLO Case Ice for my Samsung s22 ultra 23 March 2022 and by May 2022 the cover started going brown! I'm totally disappointed and left feeling done in. How can you charge R 1 100.00 for this case cover and having it go brown in matter of weeks. This is pathetic!
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Anita C
1 reviews | Active since Jan 2020
22 Jun 2022, 07:16
Pathetic quality cellphone cases!
Long story short. I purchased a UAG PYLO Case Ice for my Samsung s22 ultra 23 March 2022 and by May 2022 the cover started going brown! I'm totally disappointed and left feeling done in. How can you charge R 1 100.00 for this case cover and having it go brown in matter of weeks. This is pathetic!
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Alistair G
1 reviews | Active since Jan 2020
2 Oct 2020, 11:35
Sells poor products that don't protect your phone despite the false claims on the box.
Have had zero after sales service from this company, very poor. I have a Body Glove ScreenGuard on my S9, they claim it has shock absorption, neutralises accidental drops, withstands hard impacts. My phone fell out of my pocket so fell a short distance and it smashed the screen in 3 places. R4600 odd damage and I sent them an email and have had zero response. Don't buy Body Glove products they are not worth the money. You'll be spending a lot on it and even more on a phone repair.
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Alistair G
1 reviews | Active since Jan 2020
2 Oct 2020, 11:35
Sells poor products that don't protect your phone despite the false claims on the box.
Have had zero after sales service from this company, very poor. I have a Body Glove ScreenGuard on my S9, they claim it has shock absorption, neutralises accidental drops, withstands hard impacts. My phone fell out of my pocket so fell a short distance and it smashed the screen in 3 places. R4600 odd damage and I sent them an email and have had zero response. Don't buy Body Glove products they are not worth the money. You'll be spending a lot on it and even more on a phone repair.
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Thembinkosi M
1 reviews | Active since Jan 2020
23 Jul 2020, 20:24
Best Customer Service
I had issues with my screen protector reported the matter to GammaTek because I knew Take A Lot was going to send me from pillar to post. Responded in minutes and arranged for replacement in few days received my screen. Thanks Antony and the team.
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Thembinkosi M
1 reviews | Active since Jan 2020
23 Jul 2020, 20:24
Best Customer Service
I had issues with my screen protector reported the matter to GammaTek because I knew Take A Lot was going to send me from pillar to post. Responded in minutes and arranged for replacement in few days received my screen. Thanks Antony and the team.
0
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DB
Dean B
1 reviews | Active since Jan 2020
11 Oct 2019, 21:39
Gammatek- Body Glove Screen Protector - Anti finger print products
I purchased a Body Glove Screen Protector from Vodacom Hillcrest Corner. Firstly the Vodacom staff had no clue as to “Anti-Fingerprint” & “Oleophobic”. I had a choice of products from 100.00 upto 399.00. I asked the lady for a protector for my iPhone XS that would not leave Finger Prints. She advised me on many products and eventually I ended up reading the product descriptions and made my own decision to purchase “Body Glove Tempered Glass Screenguard” for 199.00. The sales person applied the glass to my phone and I realised immediately after touching the screen it left finger prints all over the screen, in fact as much as it did without a screen guard. I asked them straight away for the Manager who was off that Saturday and then asked for the Representative for Body Glove. They told Me it was Gammatek and have me the number. I immediately looked them up and sent an email to them explaining my disappointment that they advertised a product with a specific purpose/function however it did not do this. Anyway, the following week Matthew called me and I must say he was very pleasant and seemed pretty helpful. I explained to Matthew that my son had just cracked my previous guard and I needed to get a new one quickly hence purchasing from Vodacom. He told me this specific screen protector was not anti-fingerprint and we left it at that. I then read the box and called him and sent him a pic on WhatsApp showing that it clearly stated the protector said “Anti Finger print & Oleophobic coated”. He couldn’t answer me and SAI he would investigate this and come back to me. My trail of messages below: Me:Morning Matthew, any feedback as yet? Matthew:Hi Dean, I did get the answer but lost your number till you messaged me now. (3 to 4 weeks later). Me: No probs I just had a follow up note to contact you. Matthew:The box says anti fingerprint & Oleophobic coating which means the coating helps fingerprints wipe off easy. (I nearly flipped my lid at this ridiculous response) Me: I sent him a screen grab of the box again which clearly says Anti finger print & Oleophobic coating. Matthew: It means it has a wipe away easy coating. Matthew: You will notice our glass guards leave a lot less fingerprints and marks than the normal glass. (This is not true. The protector I purchased left exactly the same amount of finger prints and smudges as the naked screen. No difference at all.) Note: come on Matthew, only an idiot would be fooled by this response. This is not the true meaning of Anti Fingerprint and/or Oleophobic. I then sent Matthew some screen grabs from a specific expert on this topic from Germany, “ Oleophobic layer Mirrors the touch and feel of your original screen and adds an anti-bacterial and anti-fingerprint coating as well.” “ The anti-fingerprint effect means that fingerprints on the surface cannot be seen at all by the naked eye, or only very slightly. Although the fingerprint is actually on the surface, it is essentially “invisible“.” https://www.ifam.fraunhofer.de/content/dam/ifam/en/documents/Adhesive_Bonding_Surfaces/plato/anti-finger_en_fraunhofer_ifam.pdf In summary: What is my desired outcome? Either e full refund or even better a product offer from Gammatek of a Screen Protector that at least lives up to its descriptive purpose, I.E. Anti Finger print-considerably reduces finger prints in the device surface after application. So Mr Matthew, if you intend on contacting me again, kindly revise your story and your offer and let’s get this sorted out and move on. I have no doubt that Gammatek essentially pride themselves on ensuring their customers are given the absolute best resolutions. Note/NB: If a product uses terminology to enhance the sell-off potential then at least market a product that minutely lives up to that “Catch phrase”. Note for Public-I have no doubt that Gammatek sell awesome products however in this specific case the Company representative did not provide a noteworthy argument in a specific Body Glove product and his response and process of assisting a customer in light of their customer service statement “Gammatek Customer Service: We pride ourselves on exceptional customer service and ensure that our entire team possesses an ethos of “going the extra mile” for customers. Thanks”, the response and service I received just does not go hand in hand with their statement.
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Dean B
1 reviews | Active since Jan 2020
11 Oct 2019, 21:39
Gammatek- Body Glove Screen Protector - Anti finger print products
I purchased a Body Glove Screen Protector from Vodacom Hillcrest Corner. Firstly the Vodacom staff had no clue as to “Anti-Fingerprint” & “Oleophobic”. I had a choice of products from 100.00 upto 399.00. I asked the lady for a protector for my iPhone XS that would not leave Finger Prints. She advised me on many products and eventually I ended up reading the product descriptions and made my own decision to purchase “Body Glove Tempered Glass Screenguard” for 199.00. The sales person applied the glass to my phone and I realised immediately after touching the screen it left finger prints all over the screen, in fact as much as it did without a screen guard. I asked them straight away for the Manager who was off that Saturday and then asked for the Representative for Body Glove. They told Me it was Gammatek and have me the number. I immediately looked them up and sent an email to them explaining my disappointment that they advertised a product with a specific purpose/function however it did not do this. Anyway, the following week Matthew called me and I must say he was very pleasant and seemed pretty helpful. I explained to Matthew that my son had just cracked my previous guard and I needed to get a new one quickly hence purchasing from Vodacom. He told me this specific screen protector was not anti-fingerprint and we left it at that. I then read the box and called him and sent him a pic on WhatsApp showing that it clearly stated the protector said “Anti Finger print & Oleophobic coated”. He couldn’t answer me and SAI he would investigate this and come back to me. My trail of messages below: Me:Morning Matthew, any feedback as yet? Matthew:Hi Dean, I did get the answer but lost your number till you messaged me now. (3 to 4 weeks later). Me: No probs I just had a follow up note to contact you. Matthew:The box says anti fingerprint & Oleophobic coating which means the coating helps fingerprints wipe off easy. (I nearly flipped my lid at this ridiculous response) Me: I sent him a screen grab of the box again which clearly says Anti finger print & Oleophobic coating. Matthew: It means it has a wipe away easy coating. Matthew: You will notice our glass guards leave a lot less fingerprints and marks than the normal glass. (This is not true. The protector I purchased left exactly the same amount of finger prints and smudges as the naked screen. No difference at all.) Note: come on Matthew, only an idiot would be fooled by this response. This is not the true meaning of Anti Fingerprint and/or Oleophobic. I then sent Matthew some screen grabs from a specific expert on this topic from Germany, “ Oleophobic layer Mirrors the touch and feel of your original screen and adds an anti-bacterial and anti-fingerprint coating as well.” “ The anti-fingerprint effect means that fingerprints on the surface cannot be seen at all by the naked eye, or only very slightly. Although the fingerprint is actually on the surface, it is essentially “invisible“.” https://www.ifam.fraunhofer.de/content/dam/ifam/en/documents/Adhesive_Bonding_Surfaces/plato/anti-finger_en_fraunhofer_ifam.pdf In summary: What is my desired outcome? Either e full refund or even better a product offer from Gammatek of a Screen Protector that at least lives up to its descriptive purpose, I.E. Anti Finger print-considerably reduces finger prints in the device surface after application. So Mr Matthew, if you intend on contacting me again, kindly revise your story and your offer and let’s get this sorted out and move on. I have no doubt that Gammatek essentially pride themselves on ensuring their customers are given the absolute best resolutions. Note/NB: If a product uses terminology to enhance the sell-off potential then at least market a product that minutely lives up to that “Catch phrase”. Note for Public-I have no doubt that Gammatek sell awesome products however in this specific case the Company representative did not provide a noteworthy argument in a specific Body Glove product and his response and process of assisting a customer in light of their customer service statement “Gammatek Customer Service: We pride ourselves on exceptional customer service and ensure that our entire team possesses an ethos of “going the extra mile” for customers. Thanks”, the response and service I received just does not go hand in hand with their statement.
0
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Sa’diyah Neilon
1 reviews | Active since Jan 2020
17 Apr 2018, 14:38
The elite ones
Well to start my rating is actually minus 1 This is what has happened to me and I’d like to share my experience. As an owner of an apple iPhone 8 Plus I am sure we all know that this phone is of high quality. So in order to protect my phone I purchased one of the (said to be high quality) body glove screen guard as well as an elite flip cover. Both these products were very expensive due to their so called “quality”. Within the first week, my cover started losing the letters and the material it’s covered in started peeling. So much for elite hey ;) Also the screen guard I have purchased is of such poor quality that it started chipping without me even dropping my phone. So now after having this awful experience and losing a good amount of money I decided to contact the company itself to tell them about what poor quality there products are. In my email I specifically stated that I no longer have the flip case cover.A guy named Matthew contacted me, to resolve this matter , he also stated that I am the first complaining and that there products are never at fault. After him contacting me and offering out of his own, that he will give me a new cover and screen guard to make up for my disappointment in their products. Matthew can not do his job properly because he fails to read and understand what is in my email. He then tells me it is all sorted out and I can fetch a new screen guard and flip case cover from the mall I agreed would be a convenience for me. When sending my mum to retrieve this for me and letting Matthew know, they sent her away stating that from the beginning I’ve been told that I must bring back the cover to swop it out. This was an embarrassment! This was a complete waste of my time, fuel and money ! Clearly Gammatek and the empoleeys do not know how to do their jobs and also take their customers to be a joke. They are only good at giving you false hope and I’ll make sure that my opinion is heard! So I advise everyone to not purchase from them, as they are only good for twisting your words and giving you false hope. Their products are of very poor quality.
Helpful (0)
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Sa’diyah Neilon
1 reviews | Active since Jan 2020
17 Apr 2018, 14:38
The elite ones
Well to start my rating is actually minus 1 This is what has happened to me and I’d like to share my experience. As an owner of an apple iPhone 8 Plus I am sure we all know that this phone is of high quality. So in order to protect my phone I purchased one of the (said to be high quality) body glove screen guard as well as an elite flip cover. Both these products were very expensive due to their so called “quality”. Within the first week, my cover started losing the letters and the material it’s covered in started peeling. So much for elite hey ;) Also the screen guard I have purchased is of such poor quality that it started chipping without me even dropping my phone. So now after having this awful experience and losing a good amount of money I decided to contact the company itself to tell them about what poor quality there products are. In my email I specifically stated that I no longer have the flip case cover.A guy named Matthew contacted me, to resolve this matter , he also stated that I am the first complaining and that there products are never at fault. After him contacting me and offering out of his own, that he will give me a new cover and screen guard to make up for my disappointment in their products. Matthew can not do his job properly because he fails to read and understand what is in my email. He then tells me it is all sorted out and I can fetch a new screen guard and flip case cover from the mall I agreed would be a convenience for me. When sending my mum to retrieve this for me and letting Matthew know, they sent her away stating that from the beginning I’ve been told that I must bring back the cover to swop it out. This was an embarrassment! This was a complete waste of my time, fuel and money ! Clearly Gammatek and the empoleeys do not know how to do their jobs and also take their customers to be a joke. They are only good at giving you false hope and I’ll make sure that my opinion is heard! So I advise everyone to not purchase from them, as they are only good for twisting your words and giving you false hope. Their products are of very poor quality.
0
Replies (0)LW