LW
Lynette W
Active since Feb 2018
4
Reviews
0
Industries
Reviews
4 reviews93 months ago
10 Year customer disgusted by service!!
We were constantly harassed by a Telkom call agent to upgrade our 2Mb uncapped line to a 4MB uncapped line, eventually after numerous conversations we finally agreed to go ahead with the upgrade only then to be told the upgrade can only be done once the Router is delivered to our house. Trying to explain to the consultant that we work in Coega and cannot be home during the day was a huge task in itself, I even asked if i could go pick up the router from Telkom which they declined and said it needs to be delivered. We eventually came to an agreement that the consultant would speak to his manager and try to get the router delivered on a saturday or after hours on a weekday, this was 2months ago and we have not heard anything back from anybody. No Router. No Upgrade! YET you PHONE US 100TIMES A MONTH TO UPGRADE AND WHEN WE EVENTUALLY DO AGREE TO THE UPGARDE YOUR **** SERVICE CANT EVEN DELIVER!!! Disgusting! If this is not sorted out i will be cancelling the Telkom line and move on to a better Service Provider! We have been with telkom for over 10 years !
158 replies
99 months ago
Good service Gammatek #greatbusiness
Service is very good and stock always arrive the day after orders. #greatbusiness
0 replies
99 months ago
#greatbusiness Ram Couriers
Great work and deliveries always on time, definitely one of the best courier services in SA. #greatbusiness
105 replies
99 months ago
Incompetent staff and Liars!!!
We were contacted by a vodacom call centre agent who explained that our account was in arrears and we needed to pay a total of R1057.00, we agreed to pay off the arrears over 2 months and we would like the contract closed now as it's 2 years was past. This call centre agreed to cancel our contract and we agreed to pay the account off. We paid our last installment in January and thought we were done with this contract. We now get a bill in Feb stating we owe R440, the call centre agent did not cancel our contract and we were still been billed. I then phone vodacom and they send me from 1 pillar to the next, eventually i am told that there is nothing they can do and we must pay otherwise we will be handed over to the lawyers! I asked them to play back the call between me and the consultant and am told that they cannot do that! SO WHY RECORD CALLS IF YOU CANT PLAY THEM BACK???? The sim card has not been used since November 2017 and we feel that vodacom is not honoring there word. If this is not sorted out we will not renew our other 2 contracts and we will take our business elsewhere. On top of all of this Vodacom says they cannot cancel our contract now because we are behind payments for Jan and Feb now. Please get this sorted out!!
210 replies
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2 (50%)
4 Star
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3 Star
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1 Star
2 (50%)