TM
Thembinkosi M
Active since Jun 2013
41
Reviews
0
Industries
Reviews
41 reviews22 months ago
ADT Not Responsive and Useless
This is the most unresponsive and useless alarm system. They don't respond to their WhatsApp service or emails. Based on my three years of experience with them, I do not recommend them. USELESS! I've written emails and WhatsApp and no response. Just ask yourself how they respond to emergencies.
2 replies
32 months ago
FNB App Chat Service Poor
I'm so so disappointed with FNB chat service. I had an issue with my internet banking where I needed to change one of my profiles to default and was given instructions that never worked and was asked to raise a ticket which I did and was given the same instructions which never worked, because it's not critical I didn't really take note and continue using the other profile. And now I'm having issues with my App I can't transfer from cheque to home loan account since the 23rd of October 2023 the amount automatically reverses. I reported and spoke to Mahlatse who transferred me to Emily from the digital service desk and she told me to restart my phone and switch off my mobile data. It didn't work and I told her and she advised me to register an error which will take 24-48 hours. I said I couldn't wait that long and had the experience when I logged a call and nothing happened instead I got the same answer as what digital told me to try. To my surprise, Emily dropped my chat and stopped the chat. This delay is really causing so much inconvenience since my bond interest is growing! I'm super disappointed with the service I got and really surprised with the standard of service that I received.
1 reply
34 months ago
Makro Online - No Deliver But Claimed to Deliver Becareful
I order groceries for my mom last month only to find out the delivery that was marked as being delivered was never delivered. My parcel was split into two (2) of which one part of the deliver was made and the other part was not. The deliver person called me to say they won't be able to deliver since the address is in the "township" I said to him okay please return the parcel because I ordered online for my mom's convenience. Funny enough days later I received a notification that my parcel was delivered of which I didn't really follow-up only to find out it wasn't the case. My mom confirmed today that the deliver was not made when I was asking her about ordering for new groceries. I feel very ****** and misled because of Makro lying to me. I want proof showing the delivery. I want Makro to process my refund and can confirm I will never order from Makro ever again.
2 replies
43 months ago
I'm charged for a service I never signed-up from since a year ago
I'm billed R7 every day since last year on my contract number but didn't sign-up for the service or use the service. Please refund all my money since the subscription was not authorized by myself.
3 replies
47 months ago
Disappointed with Woolworths Financial Services
I opened an account with Woolworths 9 years ago and looks like I had debit order set on the account. At the time I was using Absa Bank of which I stopped using the account long-time ago. After a while I used my account of which I made a payment of half the balance thinking since I made the payment I don't need to pay any money further for maybe the next 2 months, however I saw rejected debit order from my old Absa Bank account with rejection fees since the account is not used. I then contacted Woolworths to find out on what are the terms of which I was told store cards deduct based on the 5% of the balance of which I was not aware. I then asked on what was the rejection fee from Woolworths and was told they can't tell me since the rejection hasn't appeared as being rejected. I asked if they can reversed since I wasn't aware and their agent said no because it wasn't Woolworth's fault. I asked for the rejection and no-one seems to know.
1 reply
49 months ago
FNB Card Dispute Department Doesn’t Care or Exist
Their FNB Card Dispute department doesn’t care and they take their time. I logged a request to reverse SAPO transaction on the 27th of March 2022 because South African Post Office didn’t render the service on online car license renewal instead I had to renew my license on their branch. I’ve been following with up with chat banker and emails and they either send wrong information addressed to me or lie about following up on a certain date.
1 reply
52 months ago
Don't Make Absa Your Executor Bad Bad
It's a big no from ME. Absa doesn't follow the person's will and they are so careless. Not even answering their calls.
2 replies
52 months ago
SuperTech Group and MiWay Devaluing my Car - Bad Service
MiWay appointed SuperTech group in Pietermaritzburg. Instead of them fixing the dents only they created internal damages on my car. My car has lost value all because of Supertech. My car now has lose handles and rubber. It's a mess. I've lodge a complaint with MiWay but not yet received an answer. I don't wanna mention SuperTech with their empty promises and INCOMPETENT TEAM. I'm so disappointed on MiWay for causing so much inconvenience and costing me money and plus reducing my car's value.
2 replies
54 months ago
Makro Doesn't Care for Consumers - Buy and They Disappear
I've bought Sinotec Model SBS-688LS from Makro Pietermaritzburg and now it's not working in January 2021. I then called Makro call centre today to find out where must I return it since Pietermaritzburg branch was looted and burnt I spoke to Bongi who advised I will need to send it to Makro Pietermaritzburg warehouse. I was then told to speak to Denzil van der Merwe who harshly said he's not going to accept it since it a warehouse. He was moving around the store with his voice high saying he's not going to accept it. And didn't offer any assistance. He then advised I need to go Makro Conubia which is 200 km away from Pietermaritzburg return and still I will need to fetch the sound bar when it's ready making 400 km which will cost me around R800 for the trip. I then called again of which I spoke to Cynthia who was so rude and miss informed . I would like for Makro to listen to our call. I'm now sitting with sound bar of which I can't utilize my consumer rights of warranty since I need to spend half of the original price on transport. Really not happy with the service !
1 reply
54 months ago
Bad Service from MiWay
Dear Ms. Goosen, I hope you're keeping well. After our interaction with Ms. Arddin I was very sure I have the right insurance until now. YYesterday I was traveling to Mpolweni (Umshwathi Municipality) to see my cousin's baby before the new year and this was around 19h00. Through the road I thought I was going to approach a petrol garage to fill-up but unfortunately, I reached all the garages around area closed. This because of demand of petrol in the area is low and they close early. I was relieved since I knew I have road side assistance with MiWay of which I made my first call at 20h37 to seek for assistance. I spoke to Mr. Rinus Kruger of which he assured me that a service provider was coming my way until I had to call the service provider "Ruann" and this was when I waited and waited for Mr Ruann only to find out at 21h11 that he doesn't service the area R33 and already told MiWay that he can't and he doesn't know why he was appointed. Immediately after speaking to Ruann, I called MiWay I spoke to Ntokozo of which he assured me to respond of which he did respond by asking Mr. Rinus Kruger to call me of which he called at 21h26 advising me he instead arranged for a tow truck to come to me since petrol guys are proving to be difficulty to get. At that time, I was already more than 1 hour waiting. I then received a call from the tow truck company at 21h45 to arrange of which I directed and waited at least 30 minutes before the followed-up only to find out that the tow truck was cancelled nobody said anything to me and that was 22h24 so I was already ~2 hours waiting. The deal breaker was when I received a call from some supplier who was appointed to come supplier petrol who spoke in IsiZulu - "Bayazi ukuthi ngilaphi ngise Hammesdale" the supplier was at Hammesdale which is more than 80 KM away from where I was and the supplier also stated he's still busy with another client and I should expect 2- or 3-hour delay. So, by the time he comes I would be already 5 hours of waiting. I asked the supplier to please speak to MiWay because I couldn't wait that long especially, I was stranded with no-one. MiWay left me stranded and I have to ask for a stranger to assist me with touring the car to their house and also accompany me to organize for fuel. My life was at absolute danger since I was in a deserted area. Through the trip I ended paying R400 for petrol and the person asked I pay him R1000 for assistance. My life was so much in danger and funny enough this is not the first time of hearing this story. I heard the same incident from my colleague whom I referred to MiWay (Ms. Sithebe) complaining about the same when she had issues with her battery. I'm so so disappointed with MiWay Team and my life was on danger and very traumatised by the situation. Only came back from home now 🙁 luckily curfew was removed.
1 reply
Review Distribution
5 Star
2 (4.878048780487805%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (9.75609756097561%)
1 Star
35 (85.36585365853658%)