Gamo: **** or cashflow or just not service orientated?

I realize why Gamo has such a poor trust index. I ordered and paid for an air rifle on the 25th of February. On enquiring, by email, why no waybill issued in first week and again the 2nd week from order i received emails stating that they had so many orders to fill it would take 3 weeks to supply goods. End of week three and still no waybill issued. I think they are ****ming me or the have cashflow problems and supplier (Nicholas Yale) won't release the goods to them.