Gap geysers disgusting after sales aervice

Been waiting for 3 weeks for Gap geyser to honour their warranty obligation. Geyser under warranty and supplier does not want to release geyser to plumber as Gap geysers account is frozen. No response from Home Assist or Gap geysers, now in its 3rd week without hot water. Both Shileen from Home Assist and Robert from Gap hiding away from their responsibility, even MD of Gap not getting involved after requests. Disgusting service, no pride in product or service. A silver lining was that my broker at Werner Vosloo and Santam was so disgusted in the situation that they decided to transfer it into warranty claim to assist their customer, although it is negatively affecting my claim history, I am getting sorted out with a new quality product, definitely not a Gap geyser, I am sure that the insurance company took note and in future will not fit Gap geysers. Absolutely disgusting service from Gap geysers, stay away.