FO
Frans O
Active since Mar 2021
7
Reviews
0
Industries
Reviews
7 reviews14 months ago
Momentum - Useless and unprofessional
Momentum - Useless and unprofessional My late father died in Nov'23, his will was with Momentum and they were extremely slow to process it, in March 2024 it was transferred to JHB branch on recommendation from the Uitenhage consultant so that it can be process faster, for 6 months nothing happened until we started querying it, then all of a sudden some slow action, eventually some of it was processed towards end November 2024, there are still a large amount of funds that the consultant neglected to process, funds in 2 bank accounts and they kept back some funds as well as they did nothing to submit it and finalise the SARS clearance. In the beginning of December 2024, we queried when the outstanding funds will be processed, answer was the consultant is going on leave on 19 December 2024, taking 19 days to prepare for her leave? She was supposed to be back in the 2nd week of Jan'25, emailed her and copied the consultants in Uitenhage, send 3 emails, not one acknowledgement of receipt till now or any feedback, extremely unprofessional. The consultant in Uitenhage with whom my sister deals with and where my father' investments were placed, is dead quiet, must be because he is not making any more money every month from the investments. At the moment there is a substantial amount to be recovered from the closed bank accounts, which they never even processed. Also the amount retained for SARS which they never processed. In all my years have never dealt with such a bunch of clueless and unprofessional individuals. We need to closes that chapter of my father' death and cannot do such when there are still outstanding issues not been addressed by Momentum. I am just glad that I don't have anything invested with Momentum, cannot leave my family with such uselessness and unprofessional ism.
53 replies
14 months ago
Momentum - Useless and unprofessional
My late father died in Nov'23, his will was with Momentum and they were extremely slow to process it, in March 2024 it was transferred to JHB branch on recommendation from the Uitenhage consultant so that it can be process faster, for 6 months nothing happened until we started querying it, then all of a sudden some slow action, eventually some of it was processed towards end November 2024, there are still a large amount of funds that the consultant neglected to process, funds in 2 bank accounts and they kept back some funds as well as they did nothing to submit it and finalise the SARS clearance. In the beginning of December 2024, we queried when the outstanding funds will be processed, answer was the consultant is going on leave on 19 December 2024, taking 19 days to prepare for her leave? She was supposed to be back in the 2nd week of Jan'25, emailed her and copied the consultants in Uitenhage, send 3 emails, not one acknowledgement of receipt till now or any feedback, extremely unprofessional. The consultant in Uitenhage with whom my sister deals with and where my father' investments were placed, is dead quiet, must be because he is not making any more money every month from the investments. At the moment there is a substantial amount to be recovered from the closed bank accounts, which they never even processed. Also the amount retained for SARS which they never processed. In all my years have never dealt with such a bunch of clueless and unprofessional individuals. We need to closes that chapter of my father' death and cannot do such when there are still outstanding issues not been addressed by Momentum. I am just glad that I don't have anything invested with Momentum, cannot leave my family with such uselessness and unprofessional ism.
0 replies
39 months ago
Pharmacy Direct pathetic service delivery
Had the misfortune to continue to deal with them, forced by Bonitas. Must be the most useless business ever to be forced to use for my medicine. My wife and I are chronic medicine users and have to submit our scripts to pharmacy Direct, last one submitted on 12 January 2023, eventually after lots of phone calls received mine, nothing for my wife, we wastes about R150 on calls to enquire about the status of delivery of medicines, today is the 2nd Feb'23 and after calls again, the so called Manager phoned me, not much interested in my story, will send a mail to prioritize the delivery, same story 2 weeks ago and still no medicine, sites one of the reasons that the pharmacist called me to verify a substitute for one pill, never received any calls or missed calls on my phone. Cannot believe that Bonitas are in partnership with them to service their customers. Now promised that the medicine will be delivered next day, same promise made last week 🤬🤬🤬
60 replies
39 months ago
Pharmacy Direct appealing no service.
Absolutely the worst service, submitted new scripts for my wife and I, being chronic medicine and needed urgently, today is the 27 Jan'23, still no delivery, we both called them already for progress on delivery, as usual just promises and no delivery, the expected medicine is life threatening medication. They are the most careless and useless entity I ever had the misfortune to be forced to deal with as they are contracted to Bonitas. Can understand why Bonitas use them as they are both on the same level of uselessness. Our health is currently suffering while the incompetence at Pharmacy Direct just continue without a care in the world. There are no accountability in businesses in SA anymore, the norm is whatever service, a product of the current racist BEE policies
0 replies
49 months ago
Gap geysers disgusting after sales aervice
Been waiting for 3 weeks for Gap geyser to honour their warranty obligation. Geyser under warranty and supplier does not want to release geyser to plumber as Gap geysers account is frozen. No response from Home Assist or Gap geysers, now in its 3rd week without hot water. Both Shileen from Home Assist and Robert from Gap hiding away from their responsibility, even MD of Gap not getting involved after requests. Disgusting service, no pride in product or service. A silver lining was that my broker at Werner Vosloo and Santam was so disgusted in the situation that they decided to transfer it into warranty claim to assist their customer, although it is negatively affecting my claim history, I am getting sorted out with a new quality product, definitely not a Gap geyser, I am sure that the insurance company took note and in future will not fit Gap geysers. Absolutely disgusting service from Gap geysers, stay away.
0 replies
53 months ago
Oppo and Vodacom poor service
After many years with Samsung cellphone, I decided to take out a Vodacom contract with an Oppo A74 5G, part of the deal was a set of Bluetooth airpods. The right side failed to work 1st time I used it, took it back to Vodacom branch in Baywest mall Port Elizabeth, they had long stories about repair policies, got the Oppo agent involved as well and said it will take 10 days to replace, went back after 10 days to Vodacom branch, they will follow up next day. Contacted Oppo call centre, what a disaster. Agent doesn't understand simple English and tried to refer me to repair centre, that was not my reason for the interaction, I wanted to report poor service received. Eventually terminated chat as I was getting nowhere as the guy didn't even read my complaint or understand. My greatest concern is the future service and reliability of the handset. If I knew the poor service, would never bought the Oppo handset. The service from Vodacom branch not much better, my wife noticed that if I take the said phone package I will receive a R250 voucher, agent said not on this deal while it is clearly displayed in shop, she eventually came up with an excuse and I received my 250 store credit. Not impress by both Oppo and Vodacom
0 replies
62 months ago
Worst Service experience
Absolutely the worst service ever experienced with these guys, my medical aid forced me to use them to deliver my wife and I chronic medicine, we had hassles from the beginning to get our medicine delivered, every month it only gets delivered after I followed up with them, now this month again, a week late with life threatening medicines. Surprise the most important one not included in the delivery which is already a week late, been trying the whole morning to get somebody in a senior position to speak to, no luck, not available and will call me. Hope nobody with life threatening meds have to use them. I rate them as a minus 100 - to be experiencing the worst service in SA is really pathetic
106 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)