NO deliver and disgusting poor/no customer service

I placed my order in December 2015. 7-14days delivery however end of February and I am still waiting. I emailed a follow up on the 9th of January. They customer service response to be a 7day delay before responding. If they do and I responded I wait another 7 days for a reply. I have requested on numerous occasions for management but all they say on a weekly delay reply cycle that it's been re shipped however when I don't know because I have two different dates and have to wait probably another 7 days for a reply . 7days -they only respond to u on a Friday so waiting for a package weekly if u lucky they will reply . disgusting