Garden City Motors Pietermaritzburg Complaint

Bunch of liars at this branch. Purchased a used car where my main requirement was a in-house maintenance plan. Whilst they sold me one they neglected to mention that a) they cannot sell me a in-house plan and b) proceeded to sell me one by a third party. Essentially they lied to me to clinch the deal! Since then every interaction with them has been terrible. 1) they stated my car was underinsured when it was not! They insurer sets the value and I took credit short fall. We had major arguments over this admin where Charlene proceeded to be extremely difficult and frankly dumb at her job about what credit short fall means! 2) they failed to let me know I needed authorization from maintenance place for all requests. Several times my car was away for multiple days. 3) they incorrectly registered the start date of my maintenance plan which it had not caught in would have taken it from a 2 year plan to 18 months. Tons of admin here! 4) terrible service from the service department. In particular Percy, Candice, Anand and the DP Falisa. The current service they have had my car now for 21 days! With me having to chase them for updates, fight for quality service on my maintenance plan, be lied to about statuses. With 0 offer for a courtesy car till I stood my ground. I tried to be patient and tried to be nice but I am now very unhappy! For lying to me to secure the deal I have escalated with Mercedes South Africa and will move onto the National Credit Regulator and Consumer Protection act. No matter how much you complain this branch has 0 empathy, 0 interest and is the most pathetic service for a premium brand. They should be ashamed to represent Mercedes! If they were the customer, would they be happy? If yes they lie as much as they do to secure the deal! This is but a short list of issues I have received with them! If you choose to do business here do it at your own risk!